Knak sends email approvals via email with buttons and a link to enable the approver to take several different actions from the email itself.

If you receive an approval request it will look something like this:

Subject Line: Email Approval Requested...

The person who requests the approval is at the top. Then there may be a note from them as well. You have 3 options:

  1. Review Email
  2. Approve
  3. Request Changes

Review Email

We recommend starting here. This will take you to a page in Knak where you can see all of the information about this email. 

You will see:

  1. A timeline for the email and relevant deadlines
  2. An audit trail of the approval chain
  3. The full email along with all email details (subject line, sender display, etc)
  4. Ability to Approve or Request Changes and any other changes that have been left by other approvers

Approve

If you're happy with all the contents of the email - click the Approve button. 

If you were the last approver, the person responsible for the email will be notified that the email is fully approved and ready for deployment.

If you were not the last approver, the email will go onto the next approver. If they request changes, you will be notified about the changes they have requested so you are still kept in the loop.

Request Changes

Spot a mistake in the email? Or, have a recommendation that you want to make? No problem. Just click on the Request Changes button. You'll be brought to a page in Knak where you can leave your feedback and requested changes to the recipient.

Write your feedback and click on Submit.

You will see your feedback in the email summary page and the person responsible for the email will automatically be notified so that they can address your changes and resend the revised version for re-approval.

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