Skip to main content

How to Set Up the Adobe Journey Optimizer Integration and Sync

Connect Knak to Adobe Journey Optimizer (AJO) to sync your email templates with a few clicks. After you complete the setup, you can publish templates directly from Knak to Adobe Journey Optimizer.

Before You Begin

Make sure you have:

  • Adobe Developer access

  • Access to Adobe Journey Optimizer

  • A Knak Admin account

Note: Depending on your organization's security settings, you may also need a system administrator to assign your API credentials to the appropriate User Group.

Set Up Your Adobe Developer Project

Create a New Project

  1. Log in to the Adobe Developer Console.

  2. Create a new project.

    Adobe Developer Console showing the Create New Project option.

Add the Adobe Journey Optimizer API

  1. Open your new project.

  2. Click Add API.

    Add API option highlighted in the Adobe Developer Console.

  3. Add the Adobe Journey Optimizer API.

  4. Click Next.

    Add the Adobe Journey Optimizer API.

  5. Select OAuth Server-to-Server.

  6. Click Next.

  7. Select your product profiles.

  8. Click Save Configured API.

    Product profile selected and the Save configured API button highlighted.

Add the Adobe Experience Platform API

Important: You must also add the Adobe Experience Platform (AEP) API to the same project. This step is required for the integration to work correctly.

  1. From your project, click Add to Project.

  2. Select API.

    Add project menu expanded with API option highlighted.

  3. Select the Adobe Experience Platform API.

  4. Complete the setup using the same authentication method if prompted.

    Experience Platform API selected.

Generate Your Credentials

  1. Under the API configuration, click Generate access token.

    Generate access token option highlighted under Connected Credentials.

  2. Copy the following values:

    • Client ID

    • Client Secret

    • Organization ID

    Client ID, Client Secret, and Organization ID in Adobe Journey Optimizer.

Find Your Sandbox Name

  1. Log in to Adobe Journey Optimizer.

  2. Look at the browser URL.

  3. Copy the value that appears after sname:.

    Browser URL with Sandbox Name in Adobe Journey Optimizer.

Optional: Assign API Credentials to a User Group

Some organizations require API credentials to be assigned to a User Group before the integration can authenticate.

A system administrator can complete this task in either:

  • Adobe Admin Console

  • Adobe Experience Platform Admin

For step-by-step instructions, refer to Adobe's setup video. Start at the 2-minute mark.

Connect Adobe Journey Optimizer in Knak

  1. Log in to your Knak account.

  2. Click Admin.

  3. Select Integrations from the left navigation.

  4. Click Platforms.

    Integrations > Platforms navigation in the admin side of Knak.

  5. Navigate to the Adobe Journey Optimizer tile and click Connect.

    Adobe Journey Optimizer integration tile with the "Connect" button highlighted.

  6. Enter the following information:

    1. Organization ID

    2. Sandbox Name

    3. Client ID

    4. Client Secret

  7. Click Create New Integration.

    Adobe Journey Optimizer integration settings configured.

Manage Your Integration

After setup, view your integration in the My Platform Connection list on the Integrations page.

From here, you can:

  • View the configuration

  • Edit the integration

  • Delete the integration

My Platform Connections section.

To connect a new integration or re-add a deleted one:

  1. Scroll to All Platforms.

  2. Find the Adobe Journey Optimizer tile.

  3. Click Connect or Add Another Connection.

Adobe Journey Optimizer integration tile with "Add Another Connection" button highlighted.

Sync an Email Template to Adobe Journey Optimizer

After your integration is connected:

  1. Open your email template.

  2. Click Actions.

  3. Click Sync.

    Actions menu expanded with sync option visible.

  4. Select your Adobe Journey Optimizer integration.

  5. Rename the asset if needed.

  6. Click Sync.

    Sync confirmation screen in Knak.

Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com.

Related Articles
Did this answer your question?