Gather Your Adobe Campaign Credentials
Open Your Adobe Project
Sign in to the Adobe Developer Console.
Open Projects.
Select the project that you want to connect to Knak.
Under Credentials, click OAuth Server-to-Server.
Copy Your Authentication Details
On the OAuth Server-to-Server page, copy the following values:
Client ID
Client Secret
Scopes
You will enter these values into Knak later.
Find Your Campaign Endpoint
In the Scopes section, click Adobe Campaign.
Locate the Product Profiles section.
Find your Campaign profile name.
Find Your Endpoint Name
Your endpoint name appears in the Product Profile name.
For example:
Campaign - yourcompanyname-prod-acc - admin
The endpoint name is:
yourcompanyname-prod-acc
Build the Endpoint URL
Add .campaign.adobe.com to the endpoint name.
Endpoint Name | Endpoint URL |
|
|
Use the completed endpoint URL when creating your Adobe Campaign integration in Knak.
Connect Adobe Campaign in Knak
Sign in to Knak.
Navigate to Admin.
Select Integrations > Platforms.
Locate the Adobe Campaign integration tile.
Click Connect.
Enter the following information:
Integration Name
Client ID
Client Secret
Endpoint URL
Scopes
Click Create New Integration.
Manage Your Integration
After setup, view your integration in the My Platform Connection list on the Integrations page.
From here, you can:
View the configuration
Edit the integration
Delete the integration
To connect a new integration or re-add a deleted one:
Scroll to All Platforms.
Find the Adobe Campaign tile.
Click Connect or Add Another Connection.
Troubleshooting: Connection Fails After Setup
If your Adobe Campaign integration setup is complete, though Knak still shows a connection failure with the following error, check your network security settings.
Error message:
An error occurred during the SOAP call. You don't have the required rights to view the detail.
Cause
Some Adobe Campaign environments restrict which networks can access the Simple Object Access Protocol (SOAP) Application Programming Interface (API).
Knak connects to the Adobe Campaign SOAP API from the public internet. If your Adobe Campaign instance only allows connections from specific networks or IP addresses, Knak cannot complete the connection.
Solution
Update your Adobe Campaign security settings to allow public access to the SOAP API, or configure the required network access so Knak can connect.
If your organization has strict network security policies, contact your Adobe Campaign administrator before making this change.
Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com.