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Adobe GenStudio Plugin

Set up and use the Adobe GenStudio Plugin to connect Knak with Adobe GenStudio. Enhance your emails with AI-generated content and streamline your dynamic content workflow.

Setup Instructions for the Adobe GenStudio Plugin

Step 1: Create Adobe GenStudio Integration

  1. Get your IMS Org ID (also known as Current Org ID) from Adobe. Format: ID@AdobeOrg.

  2. In Knak, go to:

    • Enterprise Admin > Integrations > Platforms > Adobe Gen Studio > Connect

  3. Enter the IMS Org ID and click Save Changes.

    Adobe GenStudio integration settings in Knak.

šŸ’” Note: Only one Adobe GenStudio integration is supported per customer.

Step 2: Create or Reuse an API Key

  1. Reuse an existing API Key or go to:

    • Admin > Integrations > API Access > + Create New Token

  2. Save the token for the Adobe system administrator to install the plugin.

    API Key creation screen.

Step 3: Adobe System Administrator Installation

  1. Visit the Knak GenStudio Plugin page

  2. Click Free to install the app.

    Adobe plugin environment variable setup.

  3. Click Manage > Knak GenStudio Plugin.

  4. Click + Add Environment and enter the following variables:

    • KNAK_API_KEY= (your token)

    • KNAK_ENDPOINT=https://enterprise.knak.io

    Adobe Exchange Knak GenStudio Plugin download page.

How to Use the Adobe GenStudio Plugin

Overview

Use Knak emails with Dynamic Content and enhance them with Adobe GenStudio AI-generated Experiences.

Workflow:

  1. Add Dynamic Content to a Knak email

  2. Import the email into GenStudio

  3. Generate Experiences

  4. Import the Experience back into Knak and apply it to a Dynamic Segment

Step 1: Add Dynamic Content with GenStudio Enabled

  1. Open a Knak email in the editor

  2. Select a text or image element

  3. Enable Dynamic Content

  4. Toggle Enable GenStudio

    Enable GenStudio toggle in editor.

Step 2: Import Email into GenStudio

  1. Log in to Adobe GenStudio

  2. Find the Knak GenStudio plugin under: Create > Emails > Knak

  3. Select and import your email

  4. Use the GenStudio AI prompt to:

    • Make dropdown selections

    • Add image assets

    • Write an AI prompt

  5. Click Create Experiences

  6. Click Request Approval, then Approve, and Publish

    GenStudio experience creation process.

Step 3: Import GenStudio Experience into Knak

  1. Open the Knak email editor

  2. Open the Import modal:

    • From the Dynamic Content icon in the bottom drawer

    • Or from the Actions menu

    GenStudio experience creation process.

  3. Use the Adobe Experience Selector (MFE) to pick an Experience

    Adobe Experience Selector and Import modal.

  4. Preview the email

  5. Select a Dynamic Segment, then click Apply Mapping

    Map Template to Dynamic Content selection screen.

šŸ’” Note: Adobe GenStudio supports a maximum of three pods in an email. If you use pods, make sure your email has no more than three before importing it into GenStudio.

FAQ

Can GenStudio content be applied to multiple Dynamic Segments?

The import modal in Knak only supports applying the content to one segment at a time. Content can be applied to multiple segments by repeating the import process multiple times.

Can I configure more than one GenStudio integration?

Not at this time.

Troubleshooting

The Enable GenStudio Option Does Not Appear

Confirm that your Adobe GenStudio integration is configured.

Go to:

Enterprise Admin > Integrations > Platforms > Adobe Gen Studio

Confirm that your integration is connected with the correct Adobe IMS Organization ID.

A GenStudio Experience No Longer Maps to Your Dynamic Content

Changes to Dynamic Content in Knak can prevent an existing GenStudio Experience from mapping back to the original element. For example, turning Dynamic Content off and back on recreates the element with a new ID. The existing GenStudio Experience can no longer apply content to that element.

Create a new Experience:

  1. Import the updated Knak email into Adobe GenStudio.

  2. Create a new Experience.

  3. Publish the Experience.

  4. Import the new Experience into Knak.

  5. Apply it to your Dynamic Segment.

šŸ’” Tip: Finish setting up your Dynamic Content before creating Experiences in Adobe GenStudio.

The Adobe Experience Selector Does Not Load

Your Adobe session may need to be refreshed if the Experience Selector is empty or does not load.

  1. Open an Adobe application, such as Adobe GenStudio or Adobe Admin Console.

  2. Sign out of Adobe.

  3. Clear your browser cache for Adobe and Knak if the issue continues.

  4. Wait about 15 minutes before trying again.

  5. Return to Knak.

  6. Open Import from GenStudio.

  7. Sign in to Adobe when the new browser window opens.

  8. Select your Adobe organization.

Your Email Does Not Import or Generate Content in GenStudio

Check your pod setup if your email does not import into GenStudio or GenStudio does not generate the expected content.

Make sure your pods meet these requirements:

  • Use a maximum of three pods.

  • Use only letters and numbers in pod names. Do not use spaces or special characters, such as underscores (_). For example, use pod1 instead of pod_1.

  • Use only one image in each pod.

  • You can include multiple instances of other content types, such as body text or calls to action (CTAs), in a pod.

Update your pod setup if needed. Try importing your email into GenStudio again.

Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com.

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