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Setting Up the Adobe Experience Manager Integration

Connect your Adobe Experience Manager (AEM) instance with Knak to seamlessly access and use AEM assets within your email and landing page designs.

Overview

The AEM integration syncs your AEM Digital Asset Manager (DAM) library with Knak. Once set up, you can insert AEM-hosted images directly into your Knak assets. This integration requires specific credentials and permissions to function.

For more technical details, review the Adobe Experience Manager – Technical Details Supplement.

Requirements

To complete the integration, gather the following:

  • AEM Username

  • AEM Password

  • AEM Endpoint URL

Note: You must have administrator or integrator permissions in Knak. OAuth tokens are not supported for this integration.

Step 1: Submit Your AEM Details

  1. Fill out this form with your AEM implementation details.

  2. The Knak Support team will contact you if we have any further clarifying questions.

  3. Once you hear back from Support, you may proceed to Step 2.

Step 2: Configure the Integration in Knak

  1. Navigate to the Admin area in Knak.

  2. In the left navigation, click Integrations > Platforms.

    Integrations > Platforms navigation in the admin side of Knak.

  3. Navigate to the Adobe Experience Manager tile under Digital Asset Management.

  4. Click Connect.

    Connect button highlighted on the Adobe Experience Manager Integration tile.

  5. Enter the following information:

    • Username

    • Password

    • Endpoint URL

    • Public URL Prefix (if required)

  6. Click Create New Integration.

A success message confirms that your integration is connected. You can now browse Adobe Experience Manager images while building emails or landing pages.

Manage Your Integration

After setup, view your integration in the My Platform Connection list on the Integrations page.

From here, you can:

  • View the configuration

  • Edit the integration

  • Delete the integration

My Platform Connections section.

To connect a new integration or re-add a deleted one:

  1. Scroll to All Platforms.

  2. Find the Adobe Experience Manager tile.

  3. Click Connect or Add Another Connection.

Adobe Experience Manager integration tile with the "Add Another Connection" button highlighted.

Use Adobe Experience Manager Renditions

Adobe Experience Manager can store multiple versions of the same image. These versions are called renditions. Renditions let you choose the most appropriate version of an asset for your design.

To use renditions:

  1. Open your Adobe Experience Manager integration.

  2. Turn on Use renditions.

    Adobe Experience Manger integration settings with "Use Renditions" feature enabled.

  3. Save Changes.

  4. Open an email or landing page in Knak.

  5. Add an Image block.

  6. Browse your Adobe Experience Manager assets.

  7. Select an image.

  8. Click Show Renditions to view all available versions.

    Image picker with the "Show Renditions" option visible.

Troubleshooting

Images Do Not Appear

If your Adobe Experience Manager images are missing:

  • Verify that the image URL ends with a supported file extension.

  • Supported formats include:

    • .png

    • .gif

    • .jpeg

    • .tiff

If the issue continues, verify that your credentials and endpoint URL are correct.

Need more help? Contact Support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com.

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Adobe Experience Manager (AEM) Integration: Technical Details Supplement
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