Overview
Use Sync Location Restrictions to:
Limit where Knak Builders can sync assets.
Restrict integrations to specific brands within your marketing automation platform.
What You Can Restrict
Sync restrictions work with every Marketing Automation Platform (MAP) that Knak connects to. How specific a rule can be depends on your MAP.
Restriction level | What it controls | Available for |
Platform Instance | Which connected MAP instance Builders can sync to. | All MAPs |
Workspace, Program, or Folder | The exact folder path in your MAP where Builders can sync assets. | Adobe Marketo, Oracle Eloqua, Salesforce Marketing Cloud (SFMC), Salesforce Pardot |
Important: If you connect more than one MAP, use sync restrictions on all of them or on none of them. If one MAP has restrictions and another does not, Builders will not see both MAPs as sync options in the email builder. This rule applies to every MAP, including MAPs that only support Platform Instance restrictions.
How to Enable Sync Location Restrictions
Step 1: Navigate to Sync Restrictions
Go to the Admin section in Knak.
Click Integrations.
Select Sync Restrictions.
Step 2: Enable and Add a New Rule
Toggle Enable All to turn on restrictions.
Click + New Sync Rule.
Step 3: Set Up Your Sync Rule
In the popup window:
Name your sync rule.
Select the Brand(s) and Platform Instance.
Choose the Asset Type: Emails, Landing Pages, or both.
Define the Workspace, Program, or Folder to sync to.
Click Create New Rule.
How Multiple Sync Rules Work
A brand can have more than one sync rule. Each rule adds another sync location for that brand. When Builders sync an asset, they see a list of every rule for their brand. They pick one.
Rules never override each other. A rule for one brand does not replace a rule for all brands. Builders will see both.
Example: You have a rule for all brands. Then you add a rule for Brand A. When a Brand A Builder syncs, they will see two options:
The all-brands rule
The Brand A rule
Additional Notes
Builders can only sync to the locations set in the rules for their brand.
If a folder has subfolders, Builders can sync to those too.
A rule can target just an instance or a workspace. Programs and folders are optional.
How to Restrict Integrations to Specific Brands
Go to Integrations > Platform.
Click Connection/Add Another Conection, or choose an existing integrated platform and edit.
Click the + under Restrict to Brands.
Select the brands that should have access.
Click Create New Integration if creating a new connection, or click Save Changes on an existing connection.
Only the selected brands will be able to use that integration.
Troubleshooting
MAPs Not Appearing as Sync Options
When working with multiple Marketing Automation Platforms (MAPs) in the email builder, you may encounter situations where only some platforms appear as sync options. This issue is typically caused by inconsistent configuration of sync restrictions across the connected MAPs.
Steps to Align Sync Restrictions Across MAPs
Review Current Sync Restrictions: Check the sync restriction settings for all connected MAPs.
Enable or Disable Restrictions Consistently:
If you want to use sync restrictions, enable them for all MAPs.
If you do not want to use sync restrictions, disable them for all MAPs.
Configure Equivalent Brand Restrictions: If applicable, set up equivalent brand restrictions for each integration to maintain consistency.
Test Platform Visibility: After making changes, verify that all desired platforms appear as sync options in the email builder.
SFMC Sync Restriction Behavior
Important: This behavior is specific to Salesforce Marketing Cloud (SFMC).
When you create sync restrictions for Salesforce Marketing Cloud (SFMC), you must create a separate sync restriction for each asset type.
Unlike some other Marketing Automation Platforms (MAPs), SFMC does not have a folder structure that Knak can use to restrict access across multiple asset types. Because of this limitation, there is no All option when creating a sync restriction.
For example:
Create one sync restriction for Emails.
Create a separate sync restriction for Landing Pages.
If you want to sync both Emails and Landing Pages, you must create both rules. Creating an Email sync restriction does not automatically allow Landing Pages to sync.
Why This Happens
SFMC stores Landing Pages differently than Email assets. Knak cannot scope Landing Pages using the Email location. An All option would incorrectly suggest that both asset types use the same location restrictions.
Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com.