*You will need to have syncing permissions for your role to successfully sync assets.
Follow these steps to sync your assets to your connected integrations:
Step 1: Open the asset that you would like to sync > Press the "Publish" button > then press "Sync":
Step 2: Select your integration - from here you can also tell if there is a connection issue with your integration that needs to be fixed:
Step 3: Find your sync location, click it, and press next:
Step 4: Press Confirm and Sync when you're ready to send your asset to your Marketing Automation Platform!
Step 5: As soon as you press sync you'll see the sync review check to make sure your asset fits the sending requirements:
Step 6: View sync status - The status of the sync can be found in the sync status log which can be found via the button in the bottom left corner of any Knak screen:
Step 7: If the sync is successful, the status will show as completed. If it has failed, there will be error message under status:
And that's it! After a successful sync you'll see your email or landing page in your Marketing Automation Platform :)
Quick Video Tutorial: How to Sync an Asset
Troubleshooting
If your email or landing page does not appear in your Marketing Automation Platform (MAP), check the Sync Status page from the studio view.
Go to the lower‑left corner of the studio page.
Click Sync Status to open the sync status panel.
View the progress, current status, and any error messages for your sync.
If the status shows “Completed”, your asset should now reside in your MAP.
If the status shows “Failed”, review the error message and fix the issue (for example: invalid folder, inactive integration, missing required fields) before attempting to sync again.
Important: When you see the confetti animation, that means the "presync check" has passed. It does not mean your asset has been fully synced into your MAP.
When you click Sync, Knak runs a “presync” check before attempting to send the asset to your MAP. This check ensures that your asset meets key sending requirements.
Some of the checks include:
Verifying that the integration connection is active.
Confirming that the asset is in a valid folder or program location (for platforms like Marketo).
Checking that the email or landing page content passes basic formatting or module‑requirements (via Knak’s “Optimize” or asset‑validation features).
Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com