Knak

- Admin access in Knak
- Access to create API keys in Iterable
- A configured sender profile in Iterable

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You must create an API key in Iterable before connecting the integration.

Hover over Integrations in the left navigation.

1. Log in to Iterable.
2. Hover over Integrations in the left navigation.
3. Click API Keys.

Iterable navigation menu showing Integrations &gt; API Keys.

Select Server-side as the key type.

New API Key modal with the name field and Server-side option highlighted.

1. Click New API Key.
 +New API Key button highlighted.
2. Enter a name for the key.
 - Example: Knak Integration
3. Select Server-side as the key type.
4. Click Create API Key.
 New API Key modal with the name field and Server-side option highlighted.

1. Copy the API key value.
2. Store it in a secure location.

Important: You can only view the API key once. Save it before closing the window. If you lose it, you'll have to create a new one.

1. Log in to Knak.
2. Go to Admin.
3. Select Integrations.
4. Click Platforms.

Platforms page on the admin side of the platform.

Locate the Iterable integration tile.

1. Locate the Iterable integration tile.
2. Click Connect.
 Connect button on the Iterable Tile.
3. Enter a name for the integration.
4. Paste the API key from Iterable.
5. Click Create New Integration.

Your sender details in Knak must match the sender presets configured in Iterable.

Click the Settings gear icon in the bottom left corner.

Then hover over Current Projects and select Senders.

1. Click the Settings gear icon in the bottom left corner.
2. Then hover over Current Projects and select Senders.

Email settings in Knak at the brand level.

1. Go to Admin.
2. Select Brands.
3. Open the brand you want to edit.
4. Scroll to Email Settings.
5. Create, edit, or review sender presets.
 Email settings in Knak at the brand level.

Once the integration is connected, you can sync templates directly from Knak to Iterable.

Verify sender details match between Knak and Iterable.

Confirm all required email settings are configured.

Ensure required compliance links are included.

- Verify sender details match between Knak and Iterable.
- Confirm all required email settings are configured.
- Ensure required compliance links are included.

You can sync templates that contain multiple locale variations.

After setup, you can manage your integration from the Integrations page.

Go to Admin &gt; Integrations &gt; Platforms.

Click Connect or Add Another Connection.

1. Go to Admin &gt; Integrations &gt; Platforms.
2. Scroll to All Platforms.
 Existing platform connections page.
3. Locate Iterable.
4. Click Connect or Add Another Connection.

Marketing Email Requires an Unsubscribe Link

Iterable requires an unsubscribe link in every marketing email.

Knak displays an error message during sync.

The sync will not complete until the issue is resolved.

- Knak displays an error message during sync.
- The sync will not complete until the issue is resolved.

If a sync fails, Iterable may create a blank template in the root template directory.

This behavior is part of the current integration design.

1. Locate the blank template in Iterable.
2. Delete the template manually.

This helps keep your template library organized.

Templates page with 3 dot menu expanded and delete template option highlighted.

You may notice button text appears incorrectly when emails are sent from Iterable in dark mode.

This is not caused by Knak. The issue occurs because Iterable minifies the HTML during send.

Contact the Iterable support team for assistance with dark mode rendering behavior.

Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email <a href="mailto:support@knak.com" rel="nofollow noopener noreferrer" target="_blank">support@knak.com</a>.

Connect Knak to Iterable to sync email templates directly from Knak to your Iterable account.

How to Set Up the Iterable Integration and Sync

Find answers and get help from Intercom Support and Community Experts

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How to Set Up the Iterable Integration and Sync

Before You Begin

Create an API Key in Iterable

Step 1: Open API Keys

Step 2: Create a New API Key

Step 3: Save the API Key

Connect Iterable in Knak

Step 1: Open Platform Integrations

Step 2: Connect Iterable

Configure Sender Details

View Sender Details in Iterable

View Sender Presets in Knak

Sync Templates to Iterable

Sync Requirements

Syncing Multiple Locales

Sync Walkthrough

Syncing Multiple Locales update 👇

Manage Your Integration

Add a New Connection

Troubleshooting

Marketing Email Requires an Unsubscribe Link

Blank Template Created After Failed Sync

Recommended Action

Dark Mode Button Display Issue

Recommended Action