Knak has a direct integration with Iterable so you can easily sync emails with the click of a button.
How to create an API Key in Iterable
At the top of the screen, you’ll see the navigation bar. Hover over Integrations, then click API Keys
Once on the API keys page, click New API key to create a new key
Give your new API key a name (eg. Knak Integration), and select Server-side for the type
Click Create API key. The popup will then show you the API key value. Save this securely as you will not be able to view it again. This is the key you will need to use in your Knak integration.
How to connect the integration in Knak
Open your Knak account and head to the Admin section
Go to Integrations > Platforms
Locate the Iterable integration tile and click Connect
Set the name of your integration and paste the API key copied from Iterable, then press Create New Integration
Syncing to Iterable
In order to sync to Iterable, you'll need to ensure your sender details in Knak align with your preset Sender list in Iterable.
To view and update your Sender list in Iterable, click the gear icon in the top-right corner of your Iterable platform, then select Senders.
To view and update your sender presets in Knak, go to Admin -> Brands -> edit brand. Once editing, you can scroll down to Email settings to view, edit, or create new presets.
Note: If a sync is unsuccessful for any reason, a blank template will be created in your Iterable root template directory. This behaviour is inherent to the current integration setup and cannot be modified at this time.
It is recommended that, should a sync fail, you manually delete the blank template to keep your Iterable template library organized.
Sync Walkthrough
Managing your integration
Now that your integration is set up, you can view its configuration, edit it, or delete it from the "My Platform Connection" list on the Integrations page.
If you need to connect a new integration – or re-add a previously deleted one – you can do so by scrolling down to the "All Platforms" section and clicking Connect or Add Another Connection on the relevant platform tile.
Troubleshooting
Iterable requires that an unsubscribe link be included in every Marketing email. Knak will prompt you to an error message if these fields are missing when you initiate a sync.
You may notice a button issue on dark mode that appears when sending from Iterable. This is not a bug. This dark mode text highlight issue on buttons is caused during send from Iterable due to minifying the HTML. If you notice this issue, please reach out to the Iterable team for further assistance.
Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com