Have you run into an error message that looks kind of like this when syncing an email over from Knak to Marketo? If so, you've come to the right place to find out more about this error message.

If you are interested in adding an emoji into an email that is synced over to Marketo, you may run into a couple of issues. There is a known issue where Marketo does not support all emojis, Marketo can render any Unicode character up to 5.2 and any ASCII character; however, this does not cover all emojis. You can find more information from this external document from Marketo.

In that article you can find Marketo's ecommended site for a selection of Unicode characters that will universally work on all clients and many will convert them to emojis. Additionally here is another website that we recommend, this website breaks the emoji out into each version so you can see what's supported or unsupported. All you need to do is visit one of these websites and copy and paste the Unicode into the email and it should display as intended without the error message.

Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com