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General Troubleshooting

Quick fixes for common rendering issues

Basic Troubleshooting Steps

Try the following steps to resolve common rendering issues. If these do not work, contact Knak support for help. This guide includes both basic and advanced troubleshooting steps to address a variety of issues.

1. Perform a Hard Refresh

This reloads the page and clears temporary cache for the session.

  • Mac: Press Command + Shift + R

  • Windows: Press Ctrl + Shift + R

2. Clear Your Browser Cache and Cookies

  • Go to your browser settings.

  • Clear browsing data (select cached images and files).

3. Check Your Internet Connection

  • Make sure you're connected to a stable network.

4. Try a Different Browser

Use modern browsers such as:

  • Google Chrome

  • Mozilla Firefox

  • Microsoft Edge (Windows)

  • Safari (Mac)

5. Make Sure Your Browser Is Up to Date

  • If you see an "update" option, close and update your browser.

  • Log back into Knak after updating.

6. Test in an Incognito Tab

  • Open a new incognito or private window and try loading Knak again.

7. Disable Browser Extensions

  • Especially ad blockers or privacy tools, as they may interfere with loading content.

Copy and Paste Not Working in the Editor

If you can’t copy or paste links in the Knak editor when using Google Chrome, your browser may be blocking clipboard access. A recent Chrome update may have reset this setting for some sites.

  1. Open Knak in Google Chrome.

  2. Click the View site information icon to the left of the web address.

  3. Click Site settings.

    Site settings option from the view site information option in Google Chrome.

  4. Find Clipboard in the list of permissions.

  5. Select Allow.

  6. Reload the Knak page and try again.

When to Contact Support

If the issue continues after trying the above, contact support.
​View how to submit and track support tickets →

Include the following information to help the support team:

  • A clear description of the issue

  • Screenshots or screen recordings (if possible)

  • The steps you took before the issue happened

  • Your browser and operating system details

  • Browser console logs, if available, to help diagnose technical issues

Need more help? Contact support via live chat using the chat bubble in the bottom right corner or email support@knak.com.

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