Knak

Here are some first steps to test out for common rendering issues. If these steps do not resolve the issue you are running into, please reach out to Knak support so we can investigate!

- Press <code>Ctrl + R</code> (Windows) or <code>Cmd + R</code> (Mac).

- Go to your browser settings.
- Clear browsing data (cached images and files).
   

- Ensure you're connected to a stable network.
   

- We recommend using modern browsers:
  - Google Chrome
  - Mozilla Firefox
  - Microsoft Edge (Windows)
  - Safari (Mac)
     

Make sure your browser is up to date

- If you see an "update" option for your browser, close and update.
- Log back into Knak after updating.
   

- Especially ad blockers or privacy tools.

1. Refresh your browser
 - Press <code>Ctrl + R</code> (Windows) or <code>Cmd + R</code> (Mac).
 
2. Clear your browser cache
 - Go to your browser settings.
 - Clear browsing data (cached images and files).
 
3. Check your internet connection
 - Ensure you're connected to a stable network.
 
4. Try a different browser
 - We recommend using modern browsers:
 - Google Chrome
 - Mozilla Firefox
 - Microsoft Edge (Windows)
 - Safari (Mac)
 
5. Make sure your browser is up to date
 - If you see an "update" option for your browser, close and update.
 - Log back into Knak after updating.
 
6. Testing in an incognito tab
 
7. Disable browser extensions
 - Especially ad blockers or privacy tools.

If the issue persists after trying the steps above, contact support. Click here if you would like to view an article on <a href="https://help.knak.io/en/articles/5960489-reporting-an-issue-bug">how to report a bug/issue.</a> We recommend including the following details:

Screenshots or screen recordings if possible.

The steps you took before the issue happened.

- A clear description of the issue.
- Screenshots or screen recordings if possible.
- The steps you took before the issue happened.
- Your browser and operating system.
   

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Need more help? Contact support via live chat using the chat bubble in the bottom right corner or email <a href="" rel="nofollow noopener noreferrer" target="_blank">support@knak.com</a>.

General Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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General Troubleshooting

Basic Troubleshooting Steps

When to Contact Support