Basic Troubleshooting Steps
Try the following steps to resolve common rendering issues. If these do not work, contact Knak support for help. This guide includes both basic and advanced troubleshooting steps to address a variety of issues.
1. Perform a Hard Refresh
This reloads the page and clears temporary cache for the session.
Mac: Press
Command + Shift + RWindows: Press
Ctrl + Shift + R
2. Clear Your Browser Cache and Cookies
Go to your browser settings.
Clear browsing data (select cached images and files).
3. Check Your Internet Connection
Make sure you're connected to a stable network.
4. Try a Different Browser
Use modern browsers such as:
Google Chrome
Mozilla Firefox
Microsoft Edge (Windows)
Safari (Mac)
5. Make Sure Your Browser Is Up to Date
If you see an "update" option, close and update your browser.
Log back into Knak after updating.
6. Test in an Incognito Tab
Open a new incognito or private window and try loading Knak again.
7. Disable Browser Extensions
Especially ad blockers or privacy tools, as they may interfere with loading content.
When to Contact Support
If the issue continues after trying the above, contact support.
View how to submit and track support tickets →
Include the following information to help the support team:
A clear description of the issue
Screenshots or screen recordings (if possible)
The steps you took before the issue happened
Your browser and operating system details
Browser console logs, if available, to help diagnose technical issues
Need more help? Contact support via live chat using the chat bubble in the bottom right corner or email support@knak.com.