Report a Bug or Issue
You can report problems directly to the support team through the Knak interface.
Step 1: Open the Support Widget
You have two options to access support:
Click the ? icon in the top-right corner and select Support, or
Click the chat bubble icon in the bottom-right corner of any Knak screen.
Step 2: Submit a Request
Click Ask a Question to start a chat.
The support bot will first ask you for basic details. You can type your issue or request. Need more help? Ask to Talk to a human to connect with a support agent.
Chat Submission View:  | Ticket Submission View  |
Step 3: Provide Information
Answer a few questions to help the support team understand your issue.
Your input will be submitted as a ticket and you will receive email updates as the team reviews the issue.
Step 4: View Your Ticket Status
Go to the chat widget and click the Messages or Tickets tabs.
You can view details like:
Ticket ID
Creation date
Last activity
Status (e.g., In Progress, Waiting on You, Resolved)
Chat View  | Ticket View  |
View All Company Support Tickets
Admins and authorized users can view all tickets submitted by your company. Click the "Looking for your company's tickets" link to reach the ticket portal
Grant Portal Access to Other Users
Only users with the correct permission can access all company tickets.
Go to the Roles page in the Admin section.
Select a role and click Edit.
Enable the permission View all company tickets in support.
This is enabled by default for the Administrator role.
Need more help? Contact support via live chat using the chat bubble in the bottom right corner or email support@knak.com.