Before getting started with the steps below, be sure to review our How to Configure Knak Send document to ensure in your Knak Send account is set up correctly.
Access Knak Send
Requirements
To access Knak Send, you must have:
The Knak Send role permission
A Premium or Premium Plus license to deploy emails from Knak Send
If you need additional licenses, contact your Customer Success Manager.
Open Knak Send From the Email Builder
Open an email in the Builder.
Click the Actions Menu.
Click Open in Knak Send.
Your email automatically loads and opens in Knak Send.
Open Knak Send From the App Switcher
Click the App Switcher in the top navigation.
Select Knak Send.
Important: Your Knak Send instance has a 1:1 relationship with your Knak Enterprise instance.
Only users in the Enterprise instance can access Knak Send.
Emails can only be sent from the connected Enterprise environment.
Send an Email Using Knak Send
Configure an Email Send
Click Send New Email.
Click dashboard to select an email from Knak Enterprise.
Use the search feature to search for an existing email.
You can search for any email in your Knak Enterprise instance that you have access to. Access depends on your brand assignment. If you are assigned to a brand, you can search and select any email created under that brand from the Knak Send configuration page.
Click Select.
Update Send Settings
You can edit the following fields before sending:
From Name
From Email prefix
Reply-To Email
Subject Line
Preview Text
Add Recipients
Recipients can include:
Individual contacts
Smart Lists
Contact Lists
Any combination of the above
Send or Schedule the Email
Choose how to send the email:
Send Now
Click Send Now.
Click Send to confirm immediate delivery.
Schedule Send
Select Schedule Send.
Choose a date and time.
Click Schedule.
Save a Draft
Click Save as Draft to store your send configuration and return later.
Sending an Email Video Demo
FAQs
Can you send emails to a pre-configured distribution list or group email (for example, sales@company.com)? How does this affect metrics in Knak Send?
Yes. You can send emails to a group email or distribution list using Knak Send.
Metrics are tracked against the shared email address only. You will see a single recipient in reporting, including deliveries, opens, and clicks. You cannot see engagement data for the individual recipients included in the distribution list.
Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com