This feature is in beta testing! Please reach out to spencer@knak.com if you have any questions.
Controlling access to Knak Send
Access to Knak Send is controlled via permissions. We recommend creating a new Role in your Knak instance called "Knak Send".
Assign the Knak Send permission to this Role.
Assign this new Role to any users who need access to Knak Send.
Accessing Knak Send
You can access Knak Send in one of two ways:
Via the Builder
When you have an email open in Knak, click Publish and Open in Knak Send.
Via the app-switcher
At the top of the platform, you'll see an app-switcher icon. Click it to navigate between Knak Enterprise and Knak Send.
Note: Your Knak Send instance has a 1:1 relationship with your Knak Enterprise instance. Only users in your Knak Enterprise instance can access your Knak Send, and you'll only be able to send emails from the linked Knak Enterprise instance.
Configuring your Knak Send instance
Set up your custom sending domain
Navigate to Settings
Click Set Up Custom Domain
Enter your custom domain and click Connect
Copy the CNAME records and send them to your IT team for verification
Once the records have been verified, your Custom Domain status will show Connected
Note: Once your CNAME records are generated, your IT team will have 72 hours to verify them. After this verification window closes, you'll need to generate new records and share them for verification instead.
Import a contact list via the Import CSV function
Navigate to Contact Lists
Drag a CSV onto the drop target or browse for your CSV file to upload
Name your contact list
Identify whether the CSV has a header row
Select the columns you would like to import and give them a label
Finalize your contact list upload
Create your Smart Lists [Optional]
Navigate to Smart Lists
Click New Smart List
Name your smart list
Link your smart list to an associated contact list by clicking Add Contact List and selecting the relevant list
Add your conditions based on the details from your contact list
Using Knak Send
Configuring an email send
Click the Send New Email button
Select the email from Knak Enterprise that you would like to send
Make any last-minute edits to your From Name, From Email (prefix only), Reply-to Email, or Subject Line
Add your recipients
You can add individual recipients, smart lists, entire contact lists (or a combination of all three)
Finally, you can decide whether you'd like to send the email now or schedule it for a date and time in the future. Just toggle between Send and Schedule Send.
You can also save your send configuration as a draft at any time and revisit it in the future.
Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com