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How to Use Knak Send

This guide explains how to select an email, add recipients, and send, schedule, or save drafts in Knak Send.

Before You Begin

Make sure your Knak Send account is set up. To learn how to get access, open Knak Send, connect your sending domain, and add contacts, see How to Configure Knak Send.

Important: Your Knak Send instance has a 1:1 relationship with your Knak Enterprise instance.

  • Only users in the Enterprise instance can access Knak Send.

  • Emails can only be sent from the connected Enterprise environment.

Send an Email Using Knak Send

Configure an Email Send

  1. Click Send New Email.

    Knak Send interface with a red arrow pointing to the "Send New Email" button.

  2. Click dashboard to select an email from Knak Enterprise.

    "Send New Email" screen prompting user to select an email to send.

  3. Use the search feature to search for an existing email.

    1. You can search for any email in your Knak Enterprise instance that you have access to. Access depends on your brand assignment. If you are assigned to a brand, you can search and select any email created under that brand from the Knak Send configuration page.

  4. Click Select.

    Knak emails search feature modal in Knak Send.

Update Send Settings

You can edit the following fields before sending:

  • From Name

  • From Email prefix

  • Reply-To Email

  • Subject Line

  • Preview Text

Knak Send email setup screen showing editable fields for From Name, From Email, Reply-To, Subject, and Preview Text.

Add Recipients

Recipients can include:

  • Individual contacts

  • Smart Lists

  • Contact Lists

  • Any combination of the above

Knak Send recipient section showing a selected recipient with options for Smart List and Contact List.

Send or Schedule the Email

Choose how to send the email:

Send Now

  • Click Send Now.

  • Click Send to confirm immediate delivery.

Schedule Send

  • Select Schedule Send.

  • Choose a date and time.

  • Click Schedule.

Save a Draft

Click Save as Draft to store your send configuration and return later.

Save as draft option in the send new email user interface to save your email send configuration details.

Sending a Knak Send Email Demo Video

FAQs

Can you send emails to a pre-configured distribution list or group email (for example, sales@company.com)? How does this affect metrics in Knak Send?

Yes. You can send emails to a group email or distribution list using Knak Send.


Metrics are tracked against the shared email address only. You will see a single recipient in reporting, including deliveries, opens, and clicks. You cannot see engagement data for the individual recipients included in the distribution list.

Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com.

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