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Setting Up Login Options in Knak

Choose how users sign in to Knak so you can control access and security.

Updated over 2 weeks ago

Available Login Methods

Single Sign-On (SSO)

Single Sign-On (SSO) lets users log in using your Identity Provider (IdP). Knak supports Security Assertion Markup Language (SAML) 2.0. SSO centralizes authentication and improves security.

Enable SSO

  1. Go to Admin Settings > Login.

  2. Click Configure next to Single Sign-On (SSO).

Login settings with with Single Sign On (SSO) configure button shown.

Configure Your Identity Provider

Follow one of these guides for step-by-step setup:

Username and Password Login / Force SSO

Control how users log in to Knak by toggling the Username and Password Login setting.

  • Go to Admin Settings > Login.

  • Toggle Username and Password Login ON to allow users to log in using their email and password.

  • Toggle it OFF to force all users to log in via SSO only. When disabled, users must use your SSO login and cannot use a username and password to login.

Username and Password Login toggled on in settings page.

Note: Previously, forcing SSO required contacting Knak support. This setting is now available to admins to adjust as needed.

Login with SSO

After you configure SSO login for your instance:

  • Click Continue with SSO on the Knak login page.

  • Enter your email address to sign in.

Continue with SSO button in Knak Login Page.

Note: Emails entered here must match the user emails set up in Knak.

Sign in with SSO email address input field.

Login with Google

Login with Google allows users to sign in using their Google account.

Enable Login with Google

  1. Go to Admin Settings > Login.

  2. Toggle Login with Google ON.

Login with Google feature enabled in the settings page.

After enabling this option:

  • Users click Continue with Google on the login page.

  • Users authenticate through Google.

Continue with Google button on the Knak login page.

Note: This only works if the user's Knak email matches a Google account. If a user’s email is not linked to a Google account, this option will not work.

Troubleshooting SSO Access

Use this section if users cannot log in with SSO.

Common Causes

  • SSO setup not completed
    Knak must finish setup before automatic user creation is enabled.
    Contact support for bulk user adds.

  • User not added to Knak
    Users must exist in Knak before they can log in.

  • Pending user invite
    The user must accept the invite before logging in.
    An admin can delete and re-add the user if needed.

Pending user invite envelope icon.

  • Incorrect SSO link
    Users must use the organization-specific SSO URL.

  • Blocked or misconfigured account
    Check Identity Provider (IdP) settings with your IT team.

  • Forced SSO enabled
    Password login does not work when SSO-only access is enabled.

  • Identity Provider or Service Provider issues
    Knak supports both IdP-initiated and SP-initiated login flows.

Session Idle Timeout

You can control how long a user stays logged in while idle.

Configure Idle Timeout

  1. Go to Admin Settings > Login.

  2. Update Session Idle Time in Minutes Before Logout.

  • Default value: 30 minutes

  • Minimum value: 30 minutes

  • Maximum value: 20,160 minutes (14 days)

This setting applies to your entire Knak instance.

Session Idle Time in Minutes Before Logout Setting.

Need more help? Contact support via live chat using the chat bubble in the bottom right corner or email support@knak.com.

Related Articles
Login and Navigate the Email Builder
Administrator Settings
General SSO Setup (SAML 2.0)
Set Up Single Sign-On (SSO) with Okta
Azure SSO
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