Accessing the Image Library
As an admin on an account you can access the image library going to the Admin section (upper button on the top left) > Company > Image Library
Here you will be able to upload an image and create a shared folder.
From here you can see the folder structure, upload images and create shared folders.
User Access to the Image Library
Permissions for images can be set for different roles under company settings. Roles can be set to:
Update Folder Permissions
Ability to read all folders, regardless of read permissions set
For more information, check out our image library permissions help document.
Image Compatibility
The file types supported for upload are:
JPEG
PNG
GIF
TIFF
We would recommend a maximum file size of 2MB for any image to avoid negative impacts on your email deliverability and performance. Just a heads up that the maximum file size that can be uploaded is 10 MB, you will receive an error/warning message if a file exceeds that amount!
FAQs:
1. How can I add a link to a pdf in my asset?
You can upload a pdf to your image library from the admin side of the platform and add the link to your asset. In the video tutorial below we go over how to add a pdf to a button so when the user clicks on the button it will open the uploaded pdf file:
2. How can I control which image is the default static image when I use a GIF?
The first frame of the gif is used as the default if the animation is not supported. The best approach is to make the first frame work as a default.
Troubleshooting:
If you are noticing an issue with your image not loading to your image library, double check that your image url ends in the format allowed (png, gif, jpeg, tiff).
Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com