There are a few different options that we can configure for you on the set up of your account to determine how you would like to organize your image files.

Option 1

To have a folder created for each brand in your instance.

Option 2

To have a folder created for each email built in your instance.

You can have both options turned on if you want the images to be organized within each email within their individual brand.

Accessing the Image Library

As an admin on an account you can access the image library by selecting the Image Library.

Here you will be presented with some configuration options. Currently only admins can access image library screen.

From here you can see the folder structure, upload images and create shared folders.

When an email is completed the folder becomes archived. You can see archived folders if you toggle on "Show Archived".

User Access to the Image Library 

Builder users working on the account can only upload in their email folder when working on an email. They also can't delete any images.

Brand folders cannot be deleted, only shared folders can be deleted. Images can only be deleted in the image library, even by administrators. These precautions are intended to limit the chances of accidentally removing an image and leaving it the source url broken in an email.

Image Compatibility

The file types supported for upload are:

  • JPEG
  • PNG
  • GIF
  • TIFF

We would recommend a maximum file size of 2MB for any image to avoid negative impacts on your email deliverability and performance.

Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email

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