Before you start Ensure your email is set to be 600px wide in Knak. This is required to ensure your email is formatted correctly when sending with Outlook.

It is generally not recommended to send HTML emails from Outlook due to the limitations with rendering. That being said a lot of our clients like to send emails from individual user's Outlook accounts. We can see the benefit of this and have created download for Outlook functionality to optimize knak emails so that they are in as good of a state as possible to send from Outlook. 

Please note that the emails will render a lot more consistently with better responsive behavior when using the regular download or sync functionality in Knak to send from Marketo, Eloqua or Salesforce Marketing Cloud.

To enable download for Outlook in your account, reach out to your CSM or our Support team and we can turn on the feature.

Once the feature is enabled you will be able to download for Outlook from the within the email builder by clicking on the publish menu.

When you download for Outlook a HTML file will be downloaded to your computer. To get the HTML into Outlook follow these steps.

Step 1

Open the the html file into your browser. You should just be able to drag the file from your local file system into a browser.

Step 2

From here you just need to copy everything in the browser window containing the HTML file. Click within your browser and press Command-A to select all and Command-C to copy it (Mac) or Ctrl-A then Ctrl-C (Windows). Another option is to just copy all the browser contents with you cursor and right click to copy.

Step 3

Now we want to paste this into Outlook. So open up Outlook. Click on "New Email". In the email body we can then paste the copied content of the email into the body of the email. Either Command-V (Mac) or Ctrl-V (Windows). The email should then be ready to send from Outlook, you can add the recipient and Subject Line from here.

​Please note, there are some limitations to using the Outlook download.

Background Images - These are not supported in the Outlook Download, we recommend creating a flat image file with the text embedded in it when you're creating emails to send via Outlook.

Media Queries - The Outlook download does not support media queries. That means mobile recipients will see the same version of the email as desktop viewers.
Knak editing elements relating to mobile devices like "Hide on mobile" and "Do not stack on mobile" also won't function when sent via the Outlook download.

Round buttons - Outlook does not support rounded buttons. If you use a rounded button is will display as square when sent from Outlook.

Section Color - Outlook download not support a full width section color, you can use an email body background color instead.

Email Width - Outlook supports a maximum email width of 600px

Reverse column order - The reverse column option does not work when sending from Outlook and causes alignment issues.

Not compatible with Outlook.com

Please use a desktop version of Outlook to send your emails as this wont work in Outlook.com

Adding HTML file as an Attachment

If you are sending the Outlook HTML as an attachment and you are seeing odd characters in the download after sending, please reach out to Knak Support to add the possibility of Downloading an Outlook Attachment file.

Reach out to our Customer Success Team via Intercom if you want to enable the Download for Outlook feature in your account.

Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com