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Acoustic Integration

Set up an Acoustic integration to sync emails from Knak to Acoustic.

Generate Your Client ID And Client Secret

  1. Open your Acoustic account.

  2. Go to Settings > Administration > Organization Settings.

    Screenshot recommended: Organization Settings page in Acoustic.

  3. Expand Application Account Settings.

  4. Select Add Application.

    Application Account Settings section.

  5. Enter a name and description for your application.

  6. Click Save.

  7. Record the Client ID and Client Secret.

    Client ID and Client Secret details screen.

Gather Your User Account Refresh Token

  1. Select Add Account Access.

    This option is also located under Application Account Access.

  2. Find the Knak integration you created.

  3. Select a user to grant access to.

  4. Add a description.

  5. Click Add.

    Add Account Access setup screen.

  6. Check your email for an automated message from Acoustic.

  7. Record the User Account Refresh Token from the email.

    Automated Acoustic email containing the User Account Refresh Token.

Find Your Rest API Endpoint

A Representational State Transfer Application Programming Interface, or REST API, lets Knak send data to Acoustic.

  1. In Acoustic, go to Settings in the top-right corner.

    Profile settings option visible.

  2. View your Campaign Account Information.

  3. Find your Pod Number.

    Campaign Account Information screen.

  4. Use your Pod Number to find the matching New URL in Acoustic’s endpoint table.

  5. Record the New URL.

    Pod number table with the New URL column.

Set Up The Integration In Knak

  1. Open Knak.

  2. Go to Admin from the left-side menu.

  3. Go to Integrations > Platforms.

    Integrations > Platforms navigation in the admin side of Knak.

  4. Find the Acoustic tile under All Platforms.

  5. Click Connect.

    Acoustic platform tile in Knak with the Connect button.

  6. Complete the form using the details you gathered from Acoustic.

  7. In the REST Endpoint URL field, enter the New URL.

    Remove everything after .goacoustic.com.

  8. Optional: Add a folder name in the Folder Path field.

    By default, all assets sync to the root folder in Acoustic.

  9. Click Create New Integration.

    Knak Acoustic integration form with fields for the Client ID, Client Secret, Refresh Token, REST Endpoint URL, and optional Folder Path.

Manage Your Integration

After setup, view your integration in the My Platform Connection list on the Integrations page.

From here, you can:

  • View the configuration

  • Edit the integration

  • Delete the integration

My Platform Connections section.

To connect a new integration or re-add a deleted one:

  1. Scroll to All Platforms.

  2. Find the Acoustic tile.

  3. Click Connect or Add Another Connection.

All Platforms section showing a platform tile with the Connect or Add Another Connection button.

Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com.

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