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Login and Navigate the Email Builder

Learn how to log in to Knak, access the Builder, and navigate its key features.

Updated over a week ago

Accessing the Email Builder

  1. Log in to Knak

    • Go to https://login.knak.io/ and enter your credentials.

      • Note: when creating your Knak password, you will need to follow these requirements:

        • At least 10 characters

        • At least one uppercase letter (A–Z)

        • At least one lowercase letter (a–z)

        • At least one number

        • At least one non-alphanumeric character (e.g., !, @, #)

        • Must not reuse any previous password

    • If your team uses Single Sign-On (SSO), log in through your company's SSO provider instead. Learn how to set up SSO in this self serve guide.

  2. Choose your brand

    • After logging in, you’ll land on the Studio page.

    • Select the brand you want to build in.

  3. Open a campaign folder

    • Navigate to the correct campaign folder.

    • Click Create to start a new email or landing page, or choose to create one from an existing theme.

Themes are prebuilt email or landing page templates. You can use Knak’s standard themes or create your own custom ones. Learn more about themes.

Navigating the Builder

Once you're inside the Builder, here's what you'll see and how to use it.

Email or Landing Page Name

  • Located in the top-left corner.

  • Click to rename your asset.

  • Save status is automatically tracked.

Email title section at top left of the builder

Three-Dot Menu Options (Top Right)

  • Preview

  • Send test email (emails only)

  • Share link

  • Access Link Review

  • Share as theme

  • Save as modules

  • Clone or Delete

Three dot menu by the asset name expanded

Builder Tabs

1. Info

  • Add tags to help sort and search assets.

  • View the Audit Trail and Version History to track changes.

Info tab section in the builder

2. Create

  • Email Details: Set sender name, email, subject line, and preview text.

  • Settings: Adjust global styles like email width and background color.

  • Content: Drag and drop blocks (text, images, buttons, etc.).

  • Structure: Add rows and column layouts.

  • Modules: Insert prebuilt content blocks. You can also break modules apart if needed (permissions required).

Create tab view in the builder

3. Optimize

  • View real-time optimization tips.

  • Focus on high- and medium-impact suggestions.

Optimize tab view in the builder with medium impact warnings and optimal checks

4. Collaborate

  • Leave comments directly on the email.

  • Use pins to mark feedback (blue for standard sections, purple for dynamic content).

Collaboration tab with two comments added, one for a regular section (blue pin) and one on a dynamic section (purple pin)

5. Reviews

  • View and manage review stages.

  • Add multiple reviewers.

  • Click Send for Review to initiate feedback.

Review tab with the "send for review" option in a red box

Publish Menu

  • Sync to MAP (if integrated)

  • Export HTML

  • Send for review (again, accessible here)

Publish menu expanded with download options expanded as well.

Footer Tools

Located at the bottom of the Builder:

  • Zoom controls

  • Undo / Redo buttons

  • Preview mode

  • View Dynamic Sections toggle

Lower section of the builder in red displays options to undo/redo changes made, zoom, preview, and view dynamic segments.

Need more help? Contact support via live chat using the chat bubble in the bottom right corner or email support@knak.com.

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