Before You Begin: You'll need Administrator permissions to add a new or alias user to your instance.
What Is an Alias User?
An alias user is a second Knak account for the same person.
You use an email alias to create more than one user account using a single email inbox.
This is helpful when one person needs different roles, brands, or access levels. Each alias user acts as a separate account in Knak.
Example
Original email:
fin@knak.comAlias email:
fin+companyname@knak.com
Both accounts send invites and notifications to the same inbox.
How to Create an Alias User
Step-by-Step Instructions
Log in to Knak.
Click Admin.
Click Users.
Click Invite Users.
Enter the alias email address.
Add
+companynameor+rolenamebefore the@symbol.Example:
fin+companyname@knak.com
Select the roles for the alias user.
Select the brands for the alias user.
Click Save User and Send Invite.
What Happens Next
The invite is sent to the user’s main email inbox.
The user can accept the invite like a normal account.
The user now has two separate Knak accounts.
Optional: Link Multiple Knak Accounts
You can also link multiple Knak accounts together. This lets you switch between accounts quickly. To set this up, contact Support or your Customer Success Manager.
This setup is required before you can use linked users. After linking is enabled:
Click your profile picture in the top-right corner.
Select Linked Users.
Select the account you want to access.
💡 Tip: Linked users are helpful if you are an administrator. You can view Knak from another role, such as a builder, after role permissions or restrictions are applied.
Video Walkthrough of How to Create an Email Alias for a User:
Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com