Before you begin, you must have Administrator permissions to invite users.
What Is an Alias User?
An alias user is a second Knak account for the same person. You create the account by using an email alias. This lets you create multiple user accounts that deliver emails to the same inbox.
This is useful when you need separate accounts for different:
Roles
Brands
Access levels
Each alias user functions as a separate Knak account.
Example
Original Email | Alias Email |
|
|
Both accounts send invitations and notifications to the same inbox.
Create an Alias User
Follow these steps to create an alias user.
Log in to Knak.
Click Admin.
Click Users.
Click Invite Users.
Enter the alias email address.
Add
+companynameor+rolenamebefore the@symbol.Example:
fin+companyname@knak.com
Select the appropriate roles.
Select the appropriate brands.
Click Save User and Send Invite.
What Happens Next?
After you send the invitation:
The invitation is delivered to the user's primary email inbox.
The user accepts the invitation like any other Knak account.
The alias becomes a separate Knak account with its own permissions.
Link Multiple Knak Accounts (Optional)
You can link multiple Knak accounts together. This lets you switch between accounts without signing out.
To enable linked users, contact Support or your Customer Success Manager.
Switch Between Linked Accounts
After linked users are enabled:
Click your profile picture in the upper-right corner.
Select Linked Users.
Select the account you want to access.
Tip: Linked users are helpful for administrators. You can quickly switch between accounts to verify how different roles or permissions affect the Knak experience.
Demo Video
Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com.