Overview
Knak integrates artificial intelligence (AI) into its platform to help you create high-quality email and landing page campaigns more efficiently. These AI features are built with a focus on security, transparency, and user control.
Partnering with Trusted AI Providers
Knak uses the following secure platforms to host AI features:
Amazon Web Services (AWS)
Google Cloud Platform (GCP)
OpenAI
Your data is never used to train these third-party models. If Knak changes its AI service provider, you will be notified in advance.
Temporary Data Storage
Knak may temporarily store some data to improve performance or troubleshoot issues. All stored data is encrypted and handled under strict security protocols.
You Control AI Usage
You have full control over which AI features are enabled in your workspace.
Go to Settings to manage AI features.
You can opt out of any AI functionality at any time.
You’ll receive notifications when new AI features become available.
Ensuring AI Quality
All AI features are tested for:
Performance
Safety
Bias
If an issue is found:
Fixes are deployed promptly.
Features may be disabled while issues are being resolved.
Model Training and Data Use
Knak does not use user data to train or fine-tune its models.
You may be offered the option to fine-tune models using your content in the future. This will be:
Optional
Clearly opt-in
Reversible at any time
Security Standards You Can Trust
Knak’s AI features follow the same high-security standards applied across the platform. This includes:
SOC 2 audits
Penetration testing
Data encryption (at rest and in transit)
Secure partnerships with trusted vendors
Handling Personally Identifiable Information (PII)
Knak keeps PII separate from application data. AI features are:
Designed to use anonymized content only
Regularly tested to prevent access to PII
Built to support secure campaign personalization using dynamic content
Frequently Asked Questions
What data is sent and retained?
Conversations with AI are temporarily stored for interaction continuity.
All data is managed under Knak’s SOC 2 Type II compliant security protocols.
Is customer data used for AI training?
No. Customer data is private and never shared.
Knak does not participate in pre-release programs that allow data access.
How is data encrypted?
All data is encrypted:
At rest using AES 256
In transit using SSL/TLS 1.2 or higher
Is logging used?
Yes. Logging helps detect errors and suspicious activities.
Logs are encrypted and access is restricted to authorized staff only.
How are model upgrades handled?
Each new model is evaluated and tested for:
Security
Functionality
Unbiased results
Upgrades are applied only after passing all tests.