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Knak's AI Policies

Understand how Knak uses artificial intelligence while keeping your data secure and private.

Updated over a month ago

Overview

Knak integrates artificial intelligence (AI) into its platform to help you create high-quality email and landing page campaigns more efficiently. These AI features are built with a focus on security, transparency, and user control.


Partnering with Trusted AI Providers

Knak uses the following secure platforms to host AI features:

  • Amazon Web Services (AWS)

  • Google Cloud Platform (GCP)

  • OpenAI

Your data is never used to train these third-party models. If Knak changes its AI service provider, you will be notified in advance.

Temporary Data Storage

Knak may temporarily store some data to improve performance or troubleshoot issues. All stored data is encrypted and handled under strict security protocols.


You Control AI Usage

You have full control over which AI features are enabled in your workspace.

  • Go to Settings to manage AI features.

  • You can opt out of any AI functionality at any time.

  • You’ll receive notifications when new AI features become available.


Ensuring AI Quality

All AI features are tested for:

  • Performance

  • Safety

  • Bias

If an issue is found:

  • Fixes are deployed promptly.

  • Features may be disabled while issues are being resolved.


Model Training and Data Use

Knak does not use user data to train or fine-tune its models.

You may be offered the option to fine-tune models using your content in the future. This will be:

  • Optional

  • Clearly opt-in

  • Reversible at any time


Security Standards You Can Trust

Knak’s AI features follow the same high-security standards applied across the platform. This includes:

  • SOC 2 audits

  • Penetration testing

  • Data encryption (at rest and in transit)

  • Secure partnerships with trusted vendors


Handling Personally Identifiable Information (PII)

Knak keeps PII separate from application data. AI features are:

  • Designed to use anonymized content only

  • Regularly tested to prevent access to PII

  • Built to support secure campaign personalization using dynamic content


Frequently Asked Questions

What data is sent and retained?

  • Conversations with AI are temporarily stored for interaction continuity.

  • All data is managed under Knak’s SOC 2 Type II compliant security protocols.

Is customer data used for AI training?

  • No. Customer data is private and never shared.

  • Knak does not participate in pre-release programs that allow data access.

How is data encrypted?

  • All data is encrypted:

    • At rest using AES 256

    • In transit using SSL/TLS 1.2 or higher

Is logging used?

  • Yes. Logging helps detect errors and suspicious activities.

  • Logs are encrypted and access is restricted to authorized staff only.

How are model upgrades handled?

  • Each new model is evaluated and tested for:

    • Security

    • Functionality

    • Unbiased results

  • Upgrades are applied only after passing all tests.

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