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How to Set Up the Smartling Integration

Connect your Smartling account to Knak to automate translations directly from your email or landing page builds.

Before You Start

Gather your Smartling credentials before you set up the integration.

You need:

  • Account ID: Also called the Account Unique Identifier (UID).

  • Username: Your Smartling User Identifier.

  • Password: Your Smartling Token Secret.

  • REST Endpoint URL: api.smartling.com

  • Integration Name: Enter a name that helps you identify the connection in Knak.

Find Your Smartling Credentials

  1. Sign in to Smartling.

  2. Go to Integration Management → API.

  3. Choose the token type you want to use:

    • Project Tokens: Use these credentials for a specific Smartling project.

    • Account Tokens: Use these credentials for account-level access.

Find Your Smartling Account ID

Find your Account Unique Identifier (UID) in either of these locations:

Connect Smartling to Knak

Step 1: Open Platform Integrations

  1. Log in to your Knak account.

  2. Go to Admin.

  3. In the Integrations drop-down, click Platforms.

    Platforms page displaying all platform connections

Step 2: Find the Smartling Integration Tile

  1. Scroll to the Translation section.

  2. Find the Smartling tile.

  3. Click the Connect button.

    Smartling platform tile with a red box around the connect button

Step 3: Enter Integration Details

Gather the following information from your Smartling dashboard:

  • Account ID (also called "Account UID")

  • Username (User Identifier)

  • Password (Token Secret)

  • REST Endpoint URL: api.smartling.com

  • Integration Name

    Smartling integration settings modal.

Step 4: Configure Additional Settings (Optional)

Customize how the Smartling integration works for your team.

Auto-Authorize

Use Auto-Authorize to control whether Smartling translation requests require manual authorization.

  • Turn Auto-Authorize ON to authorize translation requests immediately.

  • Turn Auto-Authorize OFF to require someone to authorize each job in Smartling.

    Auto Authorize toggle in Smartling integration settings modal.

Custom Placeholder Format

  • Lets you define custom placeholders (like triple braces) to exclude text from translation.

    • Example: Use \{\{\{.*?\}\}\} for triple brace placeholders.

      Custom Placeholder Format Setting.

This setting can help you:

  • Prevent dynamic text from being changed during translation.

  • Protect code or placeholder values.

  • Reduce fixes after translation.

  • Control which content Smartling translates.

Base asset:

Base email content with placeholder added to text box.

Translated asset:

Translated email with the resulting translation with the placeholder in a text box.

Hide Due Date

Use Hide Due Date to remove the due date field from the translation workflow.

Turn this setting on when your process does not require users to select a due date. This keeps the submission experience simple.

Hide due date toggle for Smartling integration settings modal.

Restrict Integration by Brand

  1. Select Brand Restricted.

  2. Choose which brands can access Smartling.

Only selected brands will see or use the integration.

Brand restriction settings

Step 6: Save the Integration

Click Create New Integration.

Create New Integration Button.

Your Smartling connection is now available based on the settings and brand access you selected.

Managing Your Smartling Integration

  • Go to My Platform Connection to view, edit, or delete the integration.

    Platforms page displaying all platform connections

  • To add another connection Smartling connection, scroll through the Platforms page to get to the Translations section and click Add Another Connection.

    Smartling tile with a red box around button that says "add another connection"

Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com.

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