Before You Begin
Complete the following steps before using the Smartling integration in Knak.
1. Set Up the Smartling Integration
You must connect Smartling to your Knak instance before submitting translations.
Follow the Smartling Integration Setup Guide.
2. Add Target Languages in Smartling
You must add your target languages inside Smartling before selecting them in Knak.
Smartling controls which languages are available for translation.
Knak only displays languages already added to your Smartling project.
If you do not see a language in the Choose Languages step, add it in Smartling first.
Refer to Smartling’s documentation:
https://help.smartling.com/hc/en-us/articles/7115748265115-How-to-Add-a-Language-to-a-Project
Submit an Asset for Translation
Follow these steps to send your asset to Smartling.
Important: If your asset includes module variations that are not locked, all variations will be translated. This includes variations toggled off.
Step 1: Open the Translation Menu
Open your asset.
Click Translate in the top menu bar, then click the Translate Now button.
Step 2: Select the Smartling Integration
Choose your Smartling integration from the list.
Step 3: Choose Project and Workflow
Select your Smartling Project.
Select your Workflow.
Choose one of the following:
Create New Job
Add to Existing Job
Enter a Custom Job Name if needed.
Step 4: Choose Languages
Select the target languages for translation. Only languages configured in Smartling will appear. Learn how to set this up through Smartling's help documentation.
Step 5: Select the Campaign
Choose the campaign where the translated asset will live.
Confirm your selection.
Add optional notes for translators.
Click Submit Request.
How Translations Appear in Knak
Your translated assets display differently depending on campaign selection.
If Assigned to the Same Campaign
The translation appears as a collapsible card under the original asset from the Studio View.
Click View Translations to expand the list.
If Assigned to a Different Campaign
The translation appears as a separate asset from the Studio View.
It displays inside the selected campaign.
Check out Video Walkthrough below:
Troubleshooting
Update Out of Date Variants
Use Update Out of Date Variants when your base asset changes.
This button will:
Update edited elements
Add new elements
Remove deleted elements
If you delete a text element and add a new one, you must resubmit the asset for translation. The translated variants will reflect the changes after updating.
Exception: Custom HTML Blocks
If you update a Custom HTML block, the button updates it automatically. You do not need to resubmit the asset for translation.
Resubmit an Asset for Translation
If a translation request is not marked Completed or Failed, delete the original request before resubmitting.
Open the Translate tab.
Click the three-dot menu next to the language.
Delete the existing request.
Submit a new translation request.
Best Practices for Smooth Translations
Follow these rules to avoid issues:
Do not delete content in base assets after translation.
Do not delete content in translated assets.
Do not delete content in modules that are in use.
These actions may cause sync issues with Smartling.
Need more help? Contact support via live chat using the chat bubble in the bottom right corner or email support@knak.com.