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Acquia (Widen) DAM Set Up Guide

Connect your Acquia Digital Asset Management (DAM) account to Knak. Access your Acquia images directly in the Knak editor.

Before You Begin

Before you create the integration, make sure you have:

  • An Acquia (Widen) user account with Admin permissions

  • Access to your Knak Admin settings

  • Permission to view the Acquia images that you want to access in Knak

Create an Acquia (Widen) Access Token

You must create an access token in Acquia before you can connect your account to Knak.

Open the API Setup Page

  1. Sign in to your Acquia account.

  2. Open the menu in the top-left corner.

  3. Click Admin.

    Acquia Admin menu

  4. Go to Global Settings > API Setup.

Create an Integration

If a Knak integration already exists, skip this section.

  1. Click New Integration.

  2. Create a new integration for Knak.

    API Setup Page in Acquia.

Generate a User Access Token

  1. Locate the Knak integration.

  2. Click Generate User Access Token.

    Knak Integration setup in Acquia.

  3. Assign the token to an existing Acquia (Widen) user.

  4. Save the access token in a secure location.

    Generate User Access Token modal in Acquia.

The selected Acquia (Widen) user must have permission to view every image that you want to access through Knak.

Important: You can only view the access token once.

Connect Acquia (Widen) DAM in Knak

  1. Click Admin in the top-left corner.

  2. Go to Integrations.

  3. Click Platforms.

    Integrations > Platforms navigation in the admin side of Knak.

  4. Find the Acquia (Widen) tile under Digital Asset Management.

  5. Click Connect.

    Connect button visible on the Acquia (Widen) tile.

  6. Paste your Acquia (Widen) Access Token into the token field.

  7. Choose how you want your assets to appear:

    • Categories (default)

    • Collections (enable the toggle)

  8. Click Create New Integration.

Note: The integration displays Categories by default. Enable the toggle to display Collections instead.

Verify the Connection

After the integration is created, you can browse your Acquia assets while building emails or landing pages in Knak.

Note: Due to Acquia API limitations, only Global Collections are available through the integration.

Manage Your Integration

After setup, view your integration in the My Platform Connection list on the Integrations page.

From here, you can:

  • View the configuration

  • Edit the integration

  • Delete the integration

My Platform Connections section.

To connect a new integration or re-add a deleted one:

  1. Scroll to All Platforms.

  2. Find the Acquia (Widen) tile.

  3. Click Connect or Add Another Connection.

Acquia (Widen) tile with Add Another Connection button highlighted.

Troubleshooting

Images Do Not Appear in Knak

If an image does not load into your asset library, verify that the image URL ends with one of the supported file formats:

Supported File Types

PNG (.png)

GIF (.gif)

JPEG (.jpeg or .jpg)

TIFF (.tiff)

If the issue continues, confirm that:

  • The access token is valid.

  • The assigned Acquia user has permission to view the image.

  • The image belongs to a supported Global Collection, if applicable.

Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com.

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