Before You Start
Find the most recent Knak invitation email in your inbox.
The email:
Comes from
noreply@knak.com.Includes the name of the person who invited you.
Contains a button for activating your account.
Remains valid for up to 30 days from the original invitation date.
Your organization’s email security settings may place the invitation in your spam, junk, or quarantine folder.
Accept Your Invitation
Open the most recent Knak invitation email.
Click the Set Password button.
Enter a secure password.
Your password must contain:
At least 10 characters
At least 3 of the following:
Lower case letters (a-z)
Upper case letters (A-Z)
Numbers (0-9)
Special characters (e.g. !@#$%^&*)
Confirm your password.
Submit the form by clicking Reset Password.
Click Back to Knak.
Sign in with your email address and new password.
Your Knak account is now active! 🎉
Use the Most Recent Invitation Email
Knak may send reminder emails if you have not activated your account. Each reminder contains a new activation link. The new link replaces every earlier link.
Always open the most recent invitation email before activating your account. An older link may show an invalid-link message even when your invitation has not reached its expiration date.
Note: Reminder emails do not extend the original 30-day invitation period. If you do not accept your invite in the 30-day period, reach out to your admin to resend your invitation.
Invitation Reminders
You may receive reminders on the following days after your invitation is created:
Day | Email Subject Prefix |
7 | Just A Reminder |
21 | In Case You Missed It |
28 | Your Invite Expires Soon |
29 | Last Chance: Your Invite Is Expiring |
You do not need to complete any extra steps when you receive a reminder. Open the newest email and use its activation link.
Troubleshoot Your Invitation
Your Invitation Link Has Expired
Invitation links remain valid for up to 30 days from the original invitation date.
Ask an administrator at your organization to resend your invitation. A resent invitation includes a new link with a new 30-day activation period.
Your Link Says It Is Invalid
You may have opened an older invitation email.
Search your inbox for all Knak invitation emails.
Sort the emails by date.
Open the newest email.
Click the activation button in that email.
Contact your administrator when the newest link also fails.
You Did Not Receive an Invitation
Complete these checks:
Search for an email from
noreply@knak.com.Check your spam, junk, and quarantine folders.
Ask your administrator to confirm your email address in Knak.
Ask your information technology team to allow emails from
noreply@knak.com.Ask your administrator to resend the invitation.
The inviting administrator is listed as the reply-to contact. Reply to the invitation email when you need help from that person.
You Already Activated Your Account
You do not need another invitation after you create your password.
Go to the Knak sign-in page and enter your email address and password.
Click Reset password when you cannot remember your password. Password reset links are separate from invitation links and expire sooner.
You Received a Password Reset Email
An email with the subject Reset your password is not an account invitation.
Use that email only to change the password for an existing account. Contact your administrator when you expected an invitation instead.
Information to Share to Knak Support When Requesting Further Assistance
Include the following details when you report an invitation problem:
Your email address.
Your organization’s name.
The date and time you received the invitation.
Whether you received more than one invitation or reminder.
The exact error message.
A screenshot of the error page.
Do not share your password or the full activation link.
Need more help? Contact support via live chat using the chat bubble in the bottom right corner or email support@knak.com.