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Manually Import Email HTML into Iterable

Export an Iterable-ready Hypertext Markup Language (HTML) file from Knak. Import the file into Iterable as a new email template.

Before You Begin

Confirm that your email is complete and approved in Knak.

You need permission to download the email from Knak. You also need permission to create templates in Iterable.

Download the HTML File from Knak

  1. Open your email in Knak.

  2. Click Actions.

  3. Select Download.

  4. Click Download HTML for Iterable.

  5. Save the HTML file to your computer.

Actions > Download > Download HTML for Iterable menu in Knak

Import the Email Template into Iterable

Use this method for the fastest import.

  1. Sign in to Iterable.

  2. Click Content in the main navigation.

  3. Select Templates.

  4. Click Import email template.

    Import email template button on the Templates page in Iterable.

  5. Upload the HTML file downloaded from Knak.

    Import email template popup modal with HTML file selected.

  6. Complete any required template settings.

  7. Save the template.

    HTML file uploaded with edited details and save button highlighted.

Import the HTML Using a New Template

Use this method when the Import email template option is unavailable or when you want to configure the template before importing the HTML.

Create the Template

  1. Open Content > Templates in Iterable.

  2. Click New template.

  3. Select Email.

    New Template > Email navigation from the templates page.

  4. Enter a name for the template.

  5. Click Create Template.

    Template name field and the Create Template button.

Import the HTML

  1. Click Edit Design.

  2. Select Side by side.

  3. Click Import HTML.

    Import HTML button highlighted in the side by side editor view.

  4. Select the HTML file downloaded from Knak.

  5. Review the imported email.

  6. Click Save design.

  7. Click the back arrow in the top-left corner of the window.

Review the Imported Email

Complete these checks before using the template:

  • Confirm that the text and images display correctly.

  • Check that links open the correct pages.

  • Review the email on desktop and mobile screen sizes.

  • Send a test email.

  • Confirm that personalization fields and Iterable data fields work correctly.

Consider adding a short demo video that shows the full export and import process.

Troubleshooting

The HTML File Does Not Upload

Confirm that you selected the HTML file downloaded from Knak. Download the file again if it is missing or damaged.

The Email Looks Different in Iterable

Open the original email in Knak. Confirm that the latest version was downloaded. Import the updated HTML file again.

Images Do Not Display

Confirm that each image is published and available online. Check that the image addresses are not blocked or restricted.

Personalization Does Not Work

Review each personalization field in Iterable. Confirm that the field uses valid Iterable syntax and matches an available data field.

Need more help? Contact support via live chat using the chat bubble in the bottom right corner or email support@knak.com.

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