Knak

Note: If you have configured the Salesforce Account Engagement (Pardot) integration, you can sync emails directly from Knak to Pardot. For setup instructions, see <a href="https://help.knak.io/en/articles/5864026-how-to-set-up-salesforce-account-engagement-pardot-integration-and-sync">How to Set Up the Salesforce Account Engagement (Pardot) Integration and Sync</a>.

Use the steps in this article if you need to manually import an email into Pardot instead of using the integration.

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Click Actions in the top-right corner.

1. Open your email in Knak.
2. Click Actions in the top-right corner.
3. Select Download.
4. Click Download HTML for Pardot.

Locate the downloaded <code>.html</code> file on your computer.

Browser menu with View Page Source selected.

1. Locate the downloaded <code>.html</code> file on your computer.
2. Open the file in your web browser.
3. Right-click anywhere on the page.
4. Select View Page Source.
 Browser menu with View Page Source selected.
5. Select all of the code.
6. Copy the code.
 Full HTML source code selected.

Create an Email Template in Marketing Cloud Account Engagement

In Account Engagement, navigate to Email &gt; Templates.

- Select a folder.
- Select a campaign.
- Choose HTML and Text as the email type.
- Select the appropriate options under Available For.
 - Examples include:
 - List Emails
 - Engagement Program Emails
 - Autoresponder Emails

1. In Account Engagement, navigate to Email &gt; Templates.
2. Click + Add Email Template.

3. Complete the Basic Template Information:
 - Select a folder.
 - Select a campaign.
 - Choose HTML and Text as the email type.
 - Select the appropriate options under Available For.
 - Examples include:
 - List Emails
 - Engagement Program Emails
 - Autoresponder Emails
4. Click Save.

On the Layouts screen, click Skip.

Remove any placeholder HTML from the editor.

1. On the Layouts screen, click Skip.
2. Wait for the email editor to open.
3. Enable HTML view.
4. Remove any placeholder HTML from the editor.
5. Paste the HTML code copied from Knak.
6. Save the template.

1. Navigate to the Text tab.
2. Click Sync from HTML.
3. Review the generated text version.
4. Make any necessary edits.

Confirm that all content renders correctly.

1. Open Preview mode.
2. Review the email content and formatting.
3. Send a test email.
4. Confirm that all content renders correctly.

Verify that your email contains a valid unsubscribe link using the <code>%%unsubscribe%%</code> merge field.

Send a test email to verify rendering. Some email clients may display HTML differently than the editor preview.

Knak emails are compatible with the Marketing Cloud Account Engagement editor. Some editing limitations may apply depending on the email structure.

For more information, see <a href="https://help.knak.io/en/articles/3835167-editing-emails-in-pardot">Editing Knak Emails in Marketing Cloud Account Engagement (Pardot)</a><a href="https://help.knak.io/en/articles/3835167-editing-emails-in-pardot">.</a>

Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email <a href="mailto:support@knak.com" rel="nofollow noopener noreferrer" target="_blank">support@knak.com</a>.

Build your email in Knak. Then import the HTML into Marketing Cloud Account Engagement (Pardot) as either a one-time email or a reusable email template.

Import a Knak Email into Marketing Cloud Account Engagement (Pardot)

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Import a Knak Email into Marketing Cloud Account Engagement (Pardot)

Before You Begin

Download Your Email HTML from Knak

Copy the Email HTML Code

Create an Email Template in Marketing Cloud Account Engagement

Import the Knak HTML

Generate the Text Version

Review and Test the Email

Troubleshooting

The Template Cannot Be Saved

The Email Does Not Display Correctly

Editing Imported Emails