Skip to main content

Sync Emails and Landing Pages to Your Integrations

Easily send your assets to your Marketing Automation Platform (MAP) and track their sync status.

Before You Start

  • You must have permission to sync assets.

  • Your integration must be connected and active.

Sync Your Asset

Follow these steps to sync your email or landing page.

1. Open the Actions Menu

  1. Open your email or landing page.

  2. Click Actions.

  3. Click Sync.

    Actions menu and Sync option.

2. Select Your Integration

  1. Choose your integration from the list.

  2. Check for connection issues.

    1. If there is an integration connection issue, fix it before continuing.

3. Choose a Sync Location

  1. Select your destination folder or program.

  2. Click Next.

    Sync location selection screen.

4. Confirm and Sync

  1. Review your settings.

  2. Click Confirm and Sync.

    Sync review and confirmation screen.

Your asset will be sent to your Marketing Automation Platform (MAP).

5. Review Presync Check

  • A presync check runs automatically.

  • This verifies your asset meets requirements.

    Presync review check screen.

How Presync Checks Work

When you click Sync, a validation runs before sending your asset.

What Is Checked:

  • Integration connection is active.

  • Folder or program location is valid.

  • Content meets formatting rules.

  • Required modules or fields are present.

Passing this check allows the sync to proceed.

View Sync Status

How to Open the Sync Status Page

The Sync Status page is only available from the Studio page. It is not available while you are editing an asset in the Builder.

  1. Exit the Builder if you are currently editing an email or landing page.

  2. Return to the Studio page.

  3. Look in the bottom-left corner of the screen.

  4. Click the Sync Status tab.

The Sync Status tab displays one of the following states:

  • No Active Syncing

    • No assets are currently syncing.

    • Click the tab to view your recent sync history.

      Studio page with the No Active Syncing tab highlighted.

  • Syncing Assets X/Y

    • One or more assets are currently syncing.

    • The number indicates how many assets are in progress.

    • Click the tab to monitor sync progress.

      Studio page with the number of active Assets Syncing tab highlighted.

Understand Sync Status Results

Status

Meaning

Completed

Your asset is available in your MAP

Failed

An error occurred. Review the message

  • Click a sync record to view details.

  • Use error messages to troubleshoot issues.

    Sync status log page.

Note (For Marketo Users): Sync logs include API calls and Marketo endpoint details, which can be used for in-depth troubleshooting.

Troubleshooting

If your asset does not appear in your MAP:

Check Sync Status

  • Open the Sync Status panel.

  • Review progress and error logs.

    Sync status displaying an error message with view logs button highlighted.

Common Issues

  • Integration is inactive.

  • Invalid folder or location.

  • Missing required fields.

  • Asset does not meet validation rules.

Fix and Retry

  1. Resolve the issue.

  2. Repeat the sync steps.

Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com.

Related Articles
Did this answer your question?