Before You Start
You must have permission to sync assets.
Your integration must be connected and active.
Sync Your Asset
Follow these steps to sync your email or landing page.
Step 1: Open the Actions Menu
Open your email or landing page.
Click Actions.
Click Sync.
Step 2: Select Your Integration
Choose your integration from the list.
Check for connection issues.
If there is an integration connection issue, fix it before continuing.
Step 3: Choose a Sync Location
Select your destination folder or program.
Click Next.
Step 4: Confirm and Sync
Review your settings.
Click Confirm and Sync.
Your asset will be sent to your Marketing Automation Platform (MAP).
Step 5: Review Presync Check
A presync check runs automatically.
This verifies your asset meets requirements.
How Presync Checks Work
When you click Sync, a validation runs before sending your asset.
What Is Checked
Integration connection is active.
Folder or program location is valid.
Content meets formatting rules.
Required modules or fields are present.
Passing this check allows the sync to proceed.
View Sync Status
Go to the bottom-left corner of the screen.
Click Sync Status.
Understand Sync Status Results
Status | Meaning |
Completed | Your asset is available in your MAP |
Failed | An error occurred. Review the message |
Click a sync record to view details.
Use error messages to troubleshoot issues.
Troubleshooting
If your asset does not appear in your MAP:
Check Sync Status
Open the Sync Status panel.
Review progress and error logs.
Common Issues
Integration is inactive.
Invalid folder or location.
Missing required fields.
Asset does not meet validation rules.
Fix and Retry
Resolve the issue.
Repeat the sync steps.
Video Demo
Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com