Overview
The Slack integration allows you to:
Get asset activity updates in Slack
Mention teammates in Knak and notify them in Slack
Link Knak users to their Slack accounts for seamless collaboration
Note: Only users with Integration Creation Permissions can set up the company-wide Slack integration.
How to Connect Slack to Knak
Step 1: Go to the Admin Panel
Click the Admin button in the top-left corner.
Open the Integrations section. Click the Platforms tab.
Step 2: Find Collaboration Tools
Scroll down to the Collaboration section
Click Connect next to the Slack integration
If it says “Reconnect,” the integration was previously connected
Step 3: Authorize Slack
Complete the authorization flow
Choose the Slack workspace used by your Knak team
Step 4: Confirm Linking
After authorization, you’ll return to the same page
Users with matching email addresses in Knak and Slack will be linked automatically
Step 5: Verify Connection
The button now displays Reconnect
Step 6: Turn On Slack Notifications
Click your profile icon at the top right of the Studio page
Click Manage Notifications
Enable Slack notifications from the options shown
Step 7: Start Collaborating
Tag someone in a Knak asset comment.
They should receive a Slack notification.
Optional: Link Individual Slack Account
Use this only if your Slack email address is different from your Knak email.
Ensure company-wide Slack integration is set up (Steps 1–4 above)
Go to Manage Profile
Scroll to Link Slack User
Button will say Re-link if already connected
Complete the auth flow
You’ll return to your profile page after linking
Once linked, you’ll receive Slack notifications from Knak.
What the Integration Does
This integration makes Knak asset collaboration fast and centralized inside your Slack workspace.
Asset Collaboration & Notifications
Posts updates to a
#knak-assetsSlack channel when emails or landing pages are created or changedIncludes asset details (name, status, assigned user, campaign, preview image)
Interactive buttons to Open, view Details, and check Approvals
Sends threaded Slack messages for asset status changes or comments
User Linking & Authentication
Links Slack and Knak accounts using a secure OAuth flow
Supports both company-wide bot tokens and individual user tokens
Automatically maps user mentions (e.g.,
@username) across platforms
Comment Synchronization
Knak comments appear in corresponding Slack threads
Slack mentions and formatting are converted for Knak compatibility
Supports cross-platform replies and mentions
Release & System Notifications
Sends release notes and deployment updates to Slack via GitHub Actions
Posts alerts for database issues, feature flags, and canary deployments
Interactive Actions
Lets users take actions from Slack (view, comment, approve assets)
Displays fallback if user accounts aren’t yet linked
Watch this video to see the Slack Integration in action!
Troubleshooting
Issue - Not All Users Can Enable Slack Notifications
1. Check Slack App Distribution
Ask your Slack admin to:
Go to Slack → Manage Apps → Knak → App Info → Distribution
Make sure it says Approved or Installed to entire workspace
If it says “Installed by [person],” the app is not globally available
2. Verify App Management Settings
In Slack App Management Settings, ensure:
Knak is listed under Approved Apps
Members are allowed to connect approved apps
If both are true, users should be able to click Link Slack in Knak without errors.
Recommended Next Steps
Step 1. Allow or Pre-Approve Knak App Authorization
Choose one of the following:
Allow all members to authorize apps
Pre-approve the Knak app so users can link without admin help
Manually whitelist users if rollout needs to be limited
Step 2. Have Users Retry the Link
Go to Manage Profile → Link Slack User
Complete the Slack OAuth
Check for a “Linked” status or a Slack ID
Step 3. Test the Integration
Tag the user in a Collaborate comment
Confirm they receive a Slack DM
If not, check their Slack ID and workspace alignment
Need more help? Contact support via live chat using the chat bubble in the bottom right corner or email support@knak.com.