Individual users at your company can view their own support tickets from within the chat widget which is located in the bottom right corner of any Knak screen:
Authorized users can also view all tickets created by your company in the support portal:
How to grant a user permission to access the support portal
Navigate to the admin section and select roles: https://enterprise.knak.io/account/roles
Select the role you want to be able to access the support portal and click 'edit'
Enable the permission 'View all company tickets in support' #Note, this is enabled for the 'Administrator' role by default.
How to access the support portal
Open the chat widget
Click on 'tickets'
Select 'Go to ticket portal'
Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com