How to Contact Knak Support
You can contact Knak Support through the support widget to:
Ask questions
Start support conversations
Submit support tickets
Track ticket updates
Step 1: Open the Support Widget
You have two options to access support:
Click the ? icon in the top-right corner and select Support
Click the chat bubble icon in the bottom-right corner of any Knak screen.
Step 2: Choose the Best Support Option
Knak Support offers two ways to get help.
Use a Conversation for Quick Questions
Start a conversation when you need:
Simple how-to guidance
Quick product questions
Help locating a feature
Clarification about platform behavior
Click Ask a Question to begin a support conversation.
Your first response will come from the Knak support bot. The bot will ask a few questions to better understand your request.
Tip: If needed, request to Talk to a human to connect with a support agent.
Create a Ticket for Bugs or Complex Issues
Create a support ticket when you need help with:
Product bugs or errors
Broken functionality
Technical troubleshooting
Complex workflow guidance
Issues that require investigation
Click Create a Ticket to submit a formal support request.
Step 3: Submit Your Request
After selecting a support option, provide details about your issue or question.
Include helpful information such as:
Steps to reproduce the issue
Screenshots or recordings
Error messages
Links to affected assets
Step 4: View Your Ticket Status
Open the support widget. Then click the Messages or Tickets tab.
You can view:
Ticket ID
Creation date
Last activity
Ticket status
Common ticket statuses include:
Status | Meaning |
In Progress | The support team is reviewing your request |
Waiting on You | The support team needs more information from you |
Resolved | The issue has been completed |
View All Company Support Tickets
Administrators and authorized users can access all support tickets submitted by your company.
Option 1: Open the Portal From the Support Chat Widget
Open the support widget using the chat bubble
Go to the Home tab
Click Ticket Portal
Option 2: Open the Portal From the Knak Help Center
Open the Knak Help Center
Navigate to the Ticket Portal
The company ticket portal lets you:
View all company tickets
Monitor ticket activity
Track updates across your organization
Note: This portal only displays submitted support tickets. Live chat conversations are not shared in the company ticket view.
Grant Portal Access to Other Users
Only users with the correct permission can access all company tickets.
Go to the Roles page in the Admin section.
Select a role and click Edit.
Enable the permission View all company tickets in support.
This is enabled by default for the Administrator role.
Need more help? Contact support via live chat using the chat bubble in the bottom right corner or email support@knak.com.