Before You Begin
You must have the Administrator role to add or delete users in Knak.
Add a User
Follow these steps to invite a new user:
Go to Admin in the top-left corner of the platform.
Click Users.
Click Invite User.
Enter the user's name.
Enter the user's email address.
Assign the appropriate role:
Creator (licensed)
Administrator (unlimited, free)
Integrator (unlimited, free)
Collaborator (unlimited, free)
Choose the user's brand access:
All Brands
Specific Brands
Brand access controls what the user can access, including:
Emails they can view, edit, or delete
Modules they can build from
Note: By default, Administrator, Integrator, and Collaborator roles do not require a license. However, custom role permissions can require a license. Review Role Permissions before inviting users.
For more information about license types and role requirements, see the License Types and What Each License Includes article. If you need additional licenses, contact your Customer Success Manager.
Delete a User
Follow these steps to remove a user:
Go to Admin > Users.
Click the trash can icon beside the user's name.
Click Delete in the confirmation dialog.
Note: Deleting a user does not remove the assets they created. Those assets remain available in your Knak instance.
Troubleshooting
Error: User Already Exists
If the user already exists:
Create an alias email address for the user.
Contact Knak Support if you need assistance.
Unable to Delete a User in Active Reviews
If the user is assigned to active review processes:
A prompt appears asking you to reassign their reviews.
Select a new reviewer.
Complete the reassignment.
Delete the user.
Can't See a Replacement Reviewer?
Verify that the replacement user has:
The same role
The same brand access
Only users with matching permissions can be selected.
I'm an Admin. Why Don't I See All Users on the Users Page?
Even as an Administrator, the Users page only shows users who share at least one brand with you.
If your account is assigned to specific brands instead of All Brands, you won't see:
Users assigned only to brands you don't have access to.
Users assigned to All Brands if you don't share another brand with them.
To view all users on the Users page, your account must have access to All Brands.
Note: User exports are not filtered by brand access and include all users in the account. Because of this, the exported user list may include users who aren't visible on your Users page.
Need more help? Contact support using the chat bubble in the bottom right corner or email support@knak.com.