Add a User to Knak
You must have the Administrator role to add or delete users in Knak. Follow these steps to add a new user:
Go to the Admin section of the platform (top left corner of your screen).
Click Users.
Click the Invite User button.
Enter the user's name and email address.
Assign the correct role(s):
Creator (licensed)
Administrator, Integrator, or Collaborator (unlimited and free)
Choose access for:
All Brands
Specific brands the user should access
Brand-level access controls which:
Emails the user can view, edit, or delete
Modules they can build from
Pro Tip
Only Creator roles count toward your license. You can invite unlimited users as Collaborators, Integrators, or Administrators for free. Learn more about collaboration in this article.
Delete a User
To remove a user:
Click the trashcan icon beside the user's name.
In the pop-up, click Delete.
Note: Assets created by the deleted user will remain in your instance.
Troubleshooting
Need more licenses or users?
If you've reached your Creator user limit, contact your Customer Success Manager to add more licenses.
Error: User Already Exists
Create an alias user
Or contact Knak support for help
User that needs to be deleted is in review processes
A pop-up will prompt you to reassign their reviews before deletion
Select a new reviewer to complete the process
Can't See the Reassignment User? Ensure the new reviewer has the same roles and brand access as the user being deleted
Need more help? Contact support using the chat bubble in the bottom right corner or email support@knak.com