You'll need an Administrator role to Add or Remove Users
Add a User to Knak
To add a new user, navigate to the Admin section (top left button)
and then select Users.
From here, you can invite a new user and view your existing users
Click on the 'Invite User' button
Fill in their email and name
Check off the appropriate role(s) for the user
Choose All Brands or the specific brands you would like this user to have access to
Add users to all or multiple brands
Depending on how you plan to use your account you may want to also limit a users access by brand. This will influence which emails they are able to view, edit or delete. It also limits which modules they are able to build from.
Pro Tip
Your Knak account includes a specific number of 'Creator' users '(denoted by the diamond) who can create content in Knak. All other roles including Administrator, Integrator and Collaborator are free & unlimited. This means you can invite as many users into Knak as needed to collaborate.
Need more users?
Reached your user limit? Please contact your CSM or support@knak.com and we can help add additional licenses to your account.
Deleting Users
To delete a user, click on the trashcan icon next to their name. A pop-up will show. Click on 'delete'. Assets created by the soon-to-be-deleted user will not be deleted.
Troubleshooting
Receiving an error message that the user already exists? Create an alias user.
The User you are deleting is in Reviews? You'll need to reassign those reviews. A pop-up option will show when this is the case. Choose the user you'd like to reassign the reviews to. Re-assigning will occur when you click the delete button.
Unable to see the user you'd like to reassign the reviews to? Check that the user you are transferring to has the same roles and brands assigned as the user you are deleting.
Need more help? Contact support using the chat bubble in the bottom right corner or email support@knak.com