Knak

Knak Performance Insights uses a tracking pixel to help track email opens.

The Knak tracking pixel is a small, invisible image added to an email. When a recipient opens the email, their email client may load the pixel. This helps record an open event.

With upcoming ePrivacy changes in France and Italy on consent for tracking pixels, Knak gives you the option to disable the tracking pixel on a per email basis. 

Use this setting during sync to remove the Knak Tracking Pixel for recipients in:

Any additional countries impacted by the ePrivacy changes 

- France
- Italy
- Any additional countries impacted by the ePrivacy changes 

___________________________________________________________

Follow these steps to remove the tracking pixel for recipients in France and Italy.

Open the email or translated variant you wish to edit

Disable the “Knak Tracking Pixel” toggle

Info tab of an email with the Knak tracking pixel disabled.

1. Go to Knak.
2. Open the email or translated variant you wish to edit
3. Click on the Info Tab 
4. Disable the “Knak Tracking Pixel” toggle
   Info tab of an email with the Knak tracking pixel disabled.

This setting applies on a per email basis.

This setting does not manage consent for you.

Your team is responsible for consent requirements.

Your legal or privacy team should review your tracking process to ensure compliance.

- This setting applies on a per email basis.
- This setting does not manage consent for you.
- Your team is responsible for consent requirements.
- Your legal or privacy team should review your tracking process to ensure compliance.

<a href="https://help.knak.io/en/articles/10408825-performance-insights-knak">Knak Performance Insights</a>

- <a href="https://help.knak.io/en/articles/10408825-performance-insights-knak">Knak Performance Insights</a>

<b>Need more help?</b> Contact support via live chat using the chat bubble in the bottom right corner or email <a href="mailto:support@knak.com" rel="nofollow noopener noreferrer" target="_blank">support@knak.com</a>.

Disable the Knak Tracking Pixel on a per email basis to help support consent requirements for recipients in parts of the EU.

Knak Performance Insights and Customer Consent

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Knak Performance Insights and Customer Consent

Overview

Remove the Knak Tracking Pixel

Important Notes

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