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Add and Delete Users from your Knak Instance

Manage user access by inviting new team members or removing users who no longer need access.

Before You Begin

You must have the Administrator role to add or delete users in Knak.

Add a User

Follow these steps to invite a new user:

  1. Go to Admin in the top-left corner of the platform.

  2. Click Users.

  3. Click Invite User.

  4. Enter the user's name.

  5. Enter the user's email address.

  6. Assign the appropriate role:

    • Creator (licensed)

    • Administrator (unlimited, free)

    • Integrator (unlimited, free)

    • Collaborator (unlimited, free)

  7. Choose the user's brand access:

    • All Brands

    • Specific Brands

Brand access controls what the user can access, including:

  • Emails they can view, edit, or delete

  • Modules they can build from

Note: By default, Administrator, Integrator, and Collaborator roles do not require a license. However, custom role permissions can require a license. Review Role Permissions before inviting users.

For more information about license types and role requirements, see the License Types and What Each License Includes article. If you need additional licenses, contact your Customer Success Manager.

Delete a User

Follow these steps to remove a user:

  1. Go to Admin > Users.

  2. Click the trash can icon beside the user's name.

  3. Click Delete in the confirmation dialog.

User directory view with red box around the trashcan icon

Note: Deleting a user does not remove the assets they created. Those assets remain available in your Knak instance.

Troubleshooting

Error: User Already Exists

If the user already exists:

  • Create an alias email address for the user.

  • Contact Knak Support if you need assistance.

Unable to Delete a User in Active Reviews

If the user is assigned to active review processes:

  1. A prompt appears asking you to reassign their reviews.

  2. Select a new reviewer.

  3. Complete the reassignment.

  4. Delete the user.

Can't See a Replacement Reviewer?

Verify that the replacement user has:

  • The same role

  • The same brand access

Only users with matching permissions can be selected.

Need more help? Contact support using the chat bubble in the bottom right corner or email support@knak.com.

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