Overview
Emails in Knak go through different statuses as they move through the review process. These statuses help your team track what needs attention and what’s completed.
The four available email statuses are:
Draft
Awaiting Approval
Approved
Completed
Emails typically follow this path:
Draft → Awaiting Approval → Approved → Completed
However, emails can also be marked as Completed at any time after Draft.
Draft
When you create a new email, it starts as a Draft. Draft emails have not been sent for approval or marked as complete.
Awaiting Approval
Once an email is sent for review, its status changes to Awaiting Approval.
Approved
After the reviewer(s) approve the email, the status changes to Approved.
Completed
Completed is the final status of an email.
You must manually set this status.
Click the three dot menu and select Mark Completed.
You can mark an email as Completed at any time, but we recommend doing this as a last step.
Need more help? Contact Support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com.