Overview
Email statuses help you track progress during the review process. Each status shows where your email is in its lifecycle.
Available Statuses
You can use four statuses:
Draft
Awaiting Approval
Approved
Completed
Typical Workflow
Emails usually follow this path:
Draft → Awaiting Approval → Approved → Completed
You can also mark an email as Completed at any time after Draft.
Draft
A new email starts as Draft.
The email is still being built
The email has not been sent for review
The email has not been finalized
Awaiting Approval
This status appears after you send an email for review.
The email is waiting for feedback
Reviewers can approve or request changes
Approved
This status appears after reviewers approve the email.
The email is ready for final use
No further approval is required
Completed
Completed is the final status.
How to Mark an Email as Completed
Click the three-dot menu
Select Mark Completed
What Happens Next
The email is marked as finished
The email is no longer part of the review workflow
The email is locked and cannot be edited
You cannot revert the email back to Draft or any previous status
Best Practice
Mark an email as Completed only when all work is done.
Need more help? Contact Support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com.