Before following these steps, you will need to have the TransPerfect Integration set up for your account. You can find more information on setting up TransPerfect here: TransPerfect integration setup
Transperfect is an industry leading translation partner that helps organizations maintain quality and cultural nuance at scale across +170 languages.
Send emails for translation right from Knak
Update all variants based on primary version
Manage submissions
To translate your asset:
Click on the translate button on the top menu bar. An option to configure translations will appear.
Click on 'Configure Translations'. An integration menu will appear, select the desired integration.
Select the project and the workflow (from Transperfect)
Choose the languages you want to translate the asset to.
Select the campaign where you want it translated to. The current campaign is the one selected by default. Confirm your selection.
Add any notes you want that's related to this translation and hit 'submit request'
In the right side of the builder, you will see all the translations for the particular asset.
If you want to resend for translation, select the configure button and follow the previous steps.
The refresh button works the same as an autosave and will automatically refresh the page.
The 'Add' button will allow you to add new language translations for the assets.
Troubleshooting
Update Out of Date Variants
The Update Out of Date Variants button functions similarly to the Update Out of Date modules feature. It will update elements, add new elements, and/or delete removed elements in your asset.
You will need to request translations again when a text element is deleted, and a new one is added since the changes will be reflected on the translated variants after using the Update Out of Date Variants button.
Resubmitting Assets for Translation
If the original translation request has not been marked as completed (or failed), you will need to select the three-dot menu in the translate tab on the language to delete the original translation. After the previous translation request is deleted, you can resubmit for translation.
For a smooth translation process, we recommend user to follow these rules:
Do not delete any content in base assets once they are translated.
Do not delete any content in translations.
Do not delete any content in modules once they are in use.
If you have any questions, reach out to support@knak.com or your Customer Success Manager.