Overview
You can send and receive translations directly from TransPerfect inside Knak. This integration helps you manage multilingual campaigns faster. It keeps your workflow in one place. TransPerfect is a translation provider that supports over 170 languages. It helps maintain quality and cultural accuracy.
Key Benefits
Send emails for translation directly from Knak
Keep all language variants in sync
Manage translation submissions in one place
Before You Start
You must set up the TransPerfect integration first.
Follow the setup guide: TransPerfect Integration Setup
Submit an Asset for Translation
Important: If your asset includes module variations that are not locked, all variations will be translated. This includes variations toggled off. Locked modules are excluded.
Step 1: Start a Translation Request
Select the Translate tab in the top menu bar
Click Translate Now
Select your integration
Step 2: Configure Project Settings
Select your Project
Choose the Source Language
Select a Workflow
Step 3: Select Target Languages
Choose the languages for translation
Step 4: Choose Campaign and Submit
Select a Campaign
Configure optional settings:
Add Notes for translators
Apply custom field data from the base asset to translated variants
Select a Due date
Note: If you do not see the option to select a due date, your admin may have hidden this setting in the TransPerfect integration configuration in Knak.
Click Submit Request
Step 5: View Translations
View all translations in the right-side panel of the builder
How Translations Appear in Knak
Your translated assets display differently depending on campaign selection.
If Assigned to the Same Campaign
The translation appears as a collapsible card under the original asset from the Studio View.
Click View Translations to expand the list.
If Assigned to a Different Campaign
The translation appears as a separate asset from the Studio View.
It displays inside the selected campaign.
Troubleshooting
Update Out-of-Date Variants
This option updates translated assets when the original changes.
Updates existing elements
Adds new elements
Removes deleted elements
You must request translation again if text changes.
Exception: Custom HTML blocks update automatically. No resubmission needed.
Resubmit an Asset for Translation
If a translation request is not marked Completed or Failed, delete the original request before resubmitting.
Open the Translate tab.
Click the three-dot menu next to the language.
Delete the existing request.
Submit a new translation request.
Best Practices
Follow these rules to avoid issues:
Do not delete content from the base asset after translation
Do not delete content from translated versions
Do not remove modules that are in use
Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com