So you just joined Knak, awesome! We can't wait to help you create beautiful on brand emails.
Where to start.....
Help & Support
Live Chat - The fastest way to get help is via the chat icon in the bottom right corner of the screen. Our support team is standing by to answer your questions!
Help Center - a collection of articles and videos covering how to get started, best practices and 'how to' guides for all scenarios. https://help.knak.io/en/
Phase 1 - How to set up the basics
Most of the items you will need to initially set up your account can be found under the company settings menu.
Users - here you can invite your team members to join you in Knak. More details here.
Integration - set up the link between Knak and your marketing automation platform so you can move emails across fast! The process to set this up will be specific to your platform. You can find the instructions for your MAP here.
Brand(s) - define attributes like colors so you can easily add those to your emails. How to set up brands
Your Starter account will come with one brand as standard, if you need more please contact support.
Folders & Campaigns - Back in the studio area you can create folders for organization & campaigns to store your assets. More details here.
Phase 2 - Familiarize yourself with the Knak email & landing page editor
The core of Knak is a powerful, yet easy to use editor that allows you to build any kind of email quickly and easily. Whether you're building a complete email or creating building blocks like modules or themes, the basic build process will be the same. Here are some resources to help you become a Knak building pro!
Knak Academy - Ask your Knak account to to enrol you in Knak Academy, a self paced training course that will tech everything you need to successfully use your Knak account. More details here.
Help doc - Email & Module best practice guide
Phase 3 - Build out a content library
Now that you have the basics in place it's time to start building out some content. Knak recommends taking a modular approach, it gives you maximum design flexibility while still allowing you to remain brand compliant at all times.
Once built, modules can be easily dragged into any email or landing page whenever you need them. Below are the recommended steps to build out a module library
Define module categories - Set up the categories you will classify each module under. Header, Body & Footer are the recommended minimum categories. More details
Build your modules - Build out your most commonly used content as modules to be easily inserted into your emails.
Inspiration Center - In addition to modules, your Knak account comes with a library of ready made emails & landing page designs which you can load into our builder and customise as your own assets. You can access the inspiration centre via the tile in the bottom left corner of the Studio
Need more help? Contact support via live chat within Knak using the chat bubble in the bottom right corner or email support@knak.com