Help & Support
Use these tools to get answers quickly:
Live Chat: Click the chat icon in the bottom-right corner of your screen. You can chat with our support bot or talk directly to a support representative to assist you!
Help Center: Browse articles and videos that cover setup steps, best practices, and how-to guides.
Phase 1 – Set Up the Basics
Recommended for admins when first configuring their Knak Instance for the company settings.
Start in the Admin section. Click on Studio in the top-left corner, then select Admin.
Users
Invite your team members to Knak.
Add and delete users from your Knak Instance →
Roles
Assign roles to control what each user can do. Use default roles or create custom ones.
Learn about role permissions →
Brands
Define brand attributes like colors. Use brands to segment your account for different teams.
How to create brands →
Learn mode about our Brand Voice feature →
Themes
Access preloaded templates or create your own themes.
How to create and use custom themes →
Review Groups
Set up approval workflows using review groups.
Set Up Review Groups →
Settings
Customize email and landing page defaults, plus other account-wide settings.
Learn more about administrator settings →
Image Library
Organize images into folders. Limit access with folder permissions.
Configure the image library →
Folders & Campaigns
Create folders and campaigns to organize assets.
All about folders →
Phase 2 – Create an Asset
An asset is a Knak email or landing page created inside the Knak builder. You design assets visually using pre-built components. These components include modules, sections, and themes.
Before You Begin
Before creating your first asset, complete the Knak Academy course. This course explains the builder interface and core design concepts.
The course helps you learn how to:
Navigate the drag-and-drop builder
Use modules and sections
Apply themes for consistent styling
Build emails and landing pages faster
Build Your Asset
Open the drag-and-drop builder.
Add sections and modules to the canvas.
Customize text, images, and layout.
Save your work.
Helpful resources:
Phase 3 – Build a Content Library
Use a modular approach to make email creation faster and more consistent.
Build Your Modules
Create reusable blocks for commonly used content.
Create Themes
Build complete email designs using modules.
How to build a custom theme →
Phase 4 – Set Editing Restrictions
Use editing restrictions to enforce brand guidelines and control what users can change.
How to set up editing restrictions in modules →
Phase 5 – Collaborate & Review
Use Knak’s collaboration tools to improve team workflows and ensure approvals.
Collaborate & Approval
Leave feedback directly on email elements and Create structured approval processes before syncing or downloading assets.
Collaboration and Approvals →
Review Tab
Collaborate tab
Need more help? Contact support via live chat using the chat bubble in the bottom right corner or email support@knak.com.