Knak

Before configuring Dynamic Content, you must connect and configure your Salesforce Marketing Cloud integration in Knak.

➡️ <a href="https://help.knak.io/en/articles/3831765-how-to-set-up-the-salesforce-marketing-cloud-integration-and-sync">Salesforce Marketing Cloud Integration Setup Article</a>

Once the integration is connected, you can enable Dynamic Content and configure merge tags for audience personalization.

___________________________________________________________

Enable Dynamic Content in the Salesforce Marketing Cloud Integration

Click Integrations &gt; Platforms.

Click the Edit icon for your Salesforce Marketing Cloud integration.

Edit icon for connected Marketing Cloud Integration.

Dynamic Content setting within the Salesforce Marketing Cloud integration.

1. Open Admin.
2. Click Integrations &gt; Platforms.
3. Click the Edit icon for your Salesforce Marketing Cloud integration.
 Edit icon for connected Marketing Cloud Integration.
4. Enable Dynamic Content.
 Dynamic Content setting within the Salesforce Marketing Cloud integration.
5. Click Save.

Dynamic Content uses merge tags to evaluate audience data and determine which content variation to display.

Click Integrations &gt; Platforms &gt; Merge Tags.

Create a new merge tag or edit an existing one.

Enter the Salesforce Marketing Cloud personalization string.

1. Open Admin.
2. Click Integrations &gt; Platforms &gt; Merge Tags.
3. Create a new merge tag or edit an existing one.
4. Enter a Display Name.
5. Enter the Salesforce Marketing Cloud personalization string.
6. Click Save.

Example Salesforce Marketing Cloud Merge Tags

Repeat these steps for each field you want to use in Dynamic Content conditions.

Learn more about merge tag configuration:

➡️ <a href="https://help.knak.io/en/articles/6545418-no-code-and-multi-map-merge-tags">No-Code and Multi-Map Merge Tags</a>

Your Salesforce Marketing Cloud integration is now configured for Dynamic Content.

Once your integration is configured, the workflow for building Dynamic Content in Knak is the same across all supported integrations. Use the resources below to learn how to create audience segments, add Dynamic Content to emails, and manage Dynamic Content experiences in Knak.

Remove Dynamic Content from content blocks

- Add Dynamic Content to content blocks
- Add Dynamic Content at the email level
- Prioritize audience segments
- Preview Dynamic Content in Knak
- Remove Dynamic Content from content blocks

➡️ <a href="https://help.knak.io/en/articles/8069784-add-dynamic-content-to-emails">Add Dynamic Content to Emails</a>

Understand the differences between Global and Local Segments

Create Global Segments and Local Segments

Review segmentation examples and use cases

- Understand the differences between Global and Local Segments
- Create Global Segments and Local Segments
- Define segment rules and conditions
- Review segmentation examples and use cases

➡️ <a href="https://help.knak.io/en/articles/8538653-dynamic-content-global-and-local-segments">Dynamic Content | Global and Local Segments</a>

Salesforce Marketing Cloud supports Section-Level Dynamic Content. Use this feature to show or hide entire email sections for specific audiences.

Manage audience-specific section variations

Understand how Section-Level Dynamic Content interacts with existing Dynamic Content rules

- Apply Dynamic Content to email sections
- Manage audience-specific section variations
- Understand how Section-Level Dynamic Content interacts with existing Dynamic Content rules

➡️ <a href="https://help.knak.io/en/articles/15386318-section-level-dynamic-content">Section-Level Dynamic Content</a>

Need more help? Contact support via live chat using the chat bubble in the bottom right corner or email <a href="mailto:support@knak.com" rel="nofollow noopener noreferrer" target="_blank">support@knak.com</a>.

Learn how to enable, create, and manage dynamic content in Knak using Salesforce Marketing Cloud.

How to Set Up Salesforce Marketing Cloud Dynamic Content

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search and ask

Find guides, answers, and references.

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Attribute	Merge Tag
Country	`%%country%%`
City	`%%city%%`
Industry	`%%industry%%`

How to Set Up Salesforce Marketing Cloud Dynamic Content

Before You Begin

Demo Video

Enable Dynamic Content in the Salesforce Marketing Cloud Integration

Configure Merge Tags

Access Merge Tag Settings

Example Salesforce Marketing Cloud Merge Tags

Next Steps

Add Dynamic Content to Emails

Global and Local Segments

Section-Level Dynamic Content